I purchased tickets for the final football match in Miami between Argentina and Colombia. VividSeats charged me US11,000 and I spent an additional US15,000 in hotels and flights to later find out that they cancelled my tickets and literally gave me no reason whatsoever explaining why they had cancelled! When I called in they told me the tickets were NOW worth US18,000+!! and could not give me a logical explanation on why my US11,000 transaction had gotten cancelled. I submitted everything they had requested to later realize they use their KYC process to cancel on customers whenever their tickets are on fire. They probably resold my tickets for 20k or more. Now, the incredible thing is that my credit card did get charged US11,000. I will be suing VividSeats. Hopefully my review will scare away tens of thousands of customers who get to understand that VividSeats only cares about profiting at any expense. I’ll be going after VividSeats until the very last consequences so that they don’t do this to people who can’t afford or don’t have time to spend in rectifying this pathetic and malicious way of doing business.

Bought tickets for a show across the country a month in advance. I still do not have my tickets and my concert is today. The only information they gave was to watch my email. Wish I could give zero stars. Even if my tickets show up today, I will not update my rating. In decades of concert attendance, I have never had tickets held until the day of. Huge red flag. Even if they deliver, my anxiety has been on high alert for weeks.

Vivid seats needs to put a cap on re sale prices. It’s disgusting and immoral. People should not be allowed to charge $1000 for a $150 ticket. Highway robbery.

can’t resell tickets

It's a good app and they have good availability for tickets however beware: They are quick to point out that they are "a wholesaler that does not have tickets in hand" and so if anything goes wrong (like a tech issue in my case) they do not provide refunds. I was on chat and phone calls for over an hour and used three different devices trying to get the tickets and they ultimately blamed me. In the end I got no tickets and no refund.

Purchased 4 tickets to a baseball game and selected a payment option offered and upon completing there was a glitch in the system that did not allow it to process the correct way. Contacted PayPal and Vivid for Vivid to tell me that nothing can be done and basically that their system is flawless. WILL NOT USE THEM AGAIN, I WOULD ADVISE GAMETIME OR ANOTHER TICKET APP AS THEY SEEM TO HAVE THEIR SYSTEM FIGURED OUT!

This company does not care about customers and I would strongly recommend not purchasing tickets through them if you want a guarantee that you will get your tickets or your money back. I purchased a parking ticket to an event from VividSeats and it was never delivered to me. After weeks of emails and phone calls with their customer service team proving that I never got the ticket, they refused to give me a refund! Would it recommend this company!

Title says enough. Absolute robbery

I’m not writing a whole big paragraph only gotta say one thing,I didn’t get my tickets and had to buy from StubHub.DONT USE VIVID

As I researched after the fact, not independently verifying ticket transfer is a common issue. They only verify with sellers, not the buyers or the actual platform that the tickets are actually transferred from (like Ticketmaster). In a recent event, the organizers do not sell tickets through 3rd party services (Ticketmaster), somehow the event was resold even though it doesn’t exist. After asking for the event tickets 3 weeks in advance, vividseats set “a confirmation“ email, which is a self generated document that doesn’t have independent verification and does mean anything. Later they would use this email to legitimize ticket transfers. 24 hours after the event these is still no receipt from ticketmaster and no refund