---
title: "Vodafone NPS - Reviews, Revenue and Downloads in Australia | Apple App Store"
description: "Vodafone NPS provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can: - See survey scores and read customer comments - Create your o"
---

# Vodafone NPS — Australia

![Vodafone NPS App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/7b/ba/2f/7bba2fa2-ee10-482d-3850-c624eb88ffea/AppIcon-1x_U007emarketing-0-8-0-85-220-0.png/434x0w.png)

**Developer:** [Medallia](https://apptail.io/developer/medallia-IVJb)
**Category:** Business
**Rating:** N/A (0 ratings)
**Price:** Free
**Bundle ID:** com.medallia.heartbeat
**Store:** Apple App Store
**Country:** Australia
**Version:** 3.20.1 (released 2026-02-19)
**Original Release:** 2016-06-20
**Languages:** English, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Chinese, Spanish, Swedish, Turkish

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/au/app/app/id1110812276)
**AppTail Page:** [https://apptail.io/app/vodafone-nps-pjne/australia](https://apptail.io/app/vodafone-nps-pjne/australia)

## Vodafone NPS Description
Vodafone NPS provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can:
- See survey scores and read customer comments
- Create your own scorecards to track TNPS and First Time Fix
- See a ranking of organisational units relevant to you
- Filter results by search term, organisational level, alert type, time period, and customer segment
- Forward responses by email to colleagues
- Call back customers and record call results 
- Close/reopen alerts

The Vodafone NPS programme 
- Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us. 
- Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app. 
- Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.

Understanding scores and comments
- Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint. 
- We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10. 
- These responses are used to calculate Net Promoter Score for that touchpoint. 
- No matter the number, with Vodafone NPS our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers. 
- Customers can also leave comments in their own words, good or bad. 
- Through Vodafone NPS we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.

## Vodafone NPS Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/00/1d/be/001dbe80-50ae-9f1a-0bf9-415657d3b147/e13001d7-e781-46fc-a19a-9b4863e0300d_ipad-1.png/2732x2048.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/09/75/87/09758784-cf3d-2a00-4486-f0316001c68e/3ebdb0b8-95c4-4cce-9b79-524550255e44_ipad-2.png/2732x2048.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/cc/ae/70/ccae700b-4194-13be-a338-309393fd348a/12f2aa55-08cf-41df-b783-b656323179c7_ipad-3.png/2732x2048.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/d9/de/1b/d9de1bc4-9a7a-654e-4af2-1941c833a08e/db644992-ca3b-4026-9abb-12874171707a_ipad-4.png/2732x2048.png)






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## Vodafone NPS Available In
- [Egypt](https://apptail.io/app/vodafone-nps-pjne/egypt)
- [Greece](https://apptail.io/app/vodafone-nps-pjne/greece)
- [Czechia](https://apptail.io/app/vodafone-nps-pjne/czechia)
- [United States](https://apptail.io/app/vodafone-nps-pjne/united-states)
- [Italy](https://apptail.io/app/vodafone-nps-pjne/italy)
- [India](https://apptail.io/app/vodafone-nps-pjne/india)
- [United Kingdom](https://apptail.io/app/vodafone-nps-pjne/united-kingdom)
- [Canada](https://apptail.io/app/vodafone-nps-pjne/canada)
- [New Zealand](https://apptail.io/app/vodafone-nps-pjne/new-zealand)
- [Brunei](https://apptail.io/app/vodafone-nps-pjne/brunei)
- [Brazil](https://apptail.io/app/vodafone-nps-pjne/brazil)
- [Belarus](https://apptail.io/app/vodafone-nps-pjne/belarus)
- [Switzerland](https://apptail.io/app/vodafone-nps-pjne/switzerland)
- [Chile](https://apptail.io/app/vodafone-nps-pjne/chile)
- [China](https://apptail.io/app/vodafone-nps-pjne/china)
- [Colombia](https://apptail.io/app/vodafone-nps-pjne/colombia)
- [Cyprus](https://apptail.io/app/vodafone-nps-pjne/cyprus)
- [Germany](https://apptail.io/app/vodafone-nps-pjne/germany)
- [Denmark](https://apptail.io/app/vodafone-nps-pjne/denmark)
- [Dominican Republic](https://apptail.io/app/vodafone-nps-pjne/dominican-republic)
- [Algeria](https://apptail.io/app/vodafone-nps-pjne/algeria)
- [Ecuador](https://apptail.io/app/vodafone-nps-pjne/ecuador)
- [Estonia](https://apptail.io/app/vodafone-nps-pjne/estonia)
- [Spain](https://apptail.io/app/vodafone-nps-pjne/spain)
- [Finland](https://apptail.io/app/vodafone-nps-pjne/finland)
- [France](https://apptail.io/app/vodafone-nps-pjne/france)
- [Ghana](https://apptail.io/app/vodafone-nps-pjne/ghana)
- [Hong Kong SAR China](https://apptail.io/app/vodafone-nps-pjne/hong-kong)
- [Croatia](https://apptail.io/app/vodafone-nps-pjne/croatia)
- [Hungary](https://apptail.io/app/vodafone-nps-pjne/hungary)
- [Indonesia](https://apptail.io/app/vodafone-nps-pjne/indonesia)
- [Ireland](https://apptail.io/app/vodafone-nps-pjne/ireland)
- [Israel](https://apptail.io/app/vodafone-nps-pjne/israel)
- [Iceland](https://apptail.io/app/vodafone-nps-pjne/iceland)
- [Japan](https://apptail.io/app/vodafone-nps-pjne/japan)
- [South Korea](https://apptail.io/app/vodafone-nps-pjne/south-korea)
- [Kuwait](https://apptail.io/app/vodafone-nps-pjne/kuwait)
- [Kazakhstan](https://apptail.io/app/vodafone-nps-pjne/kazakhstan)
- [Lebanon](https://apptail.io/app/vodafone-nps-pjne/lebanon)
- [Sri Lanka](https://apptail.io/app/vodafone-nps-pjne/sri-lanka)
- [Lithuania](https://apptail.io/app/vodafone-nps-pjne/lithuania)
- [Luxembourg](https://apptail.io/app/vodafone-nps-pjne/luxembourg)
- [Latvia](https://apptail.io/app/vodafone-nps-pjne/latvia)
- [Madagascar](https://apptail.io/app/vodafone-nps-pjne/madagascar)
- [North Macedonia](https://apptail.io/app/vodafone-nps-pjne/north-macedonia)
- [Malta](https://apptail.io/app/vodafone-nps-pjne/malta)
- [Mauritius](https://apptail.io/app/vodafone-nps-pjne/mauritius)
- [Mexico](https://apptail.io/app/vodafone-nps-pjne/mexico)
- [Malaysia](https://apptail.io/app/vodafone-nps-pjne/malaysia)
- [Nigeria](https://apptail.io/app/vodafone-nps-pjne/nigeria)
- [Netherlands](https://apptail.io/app/vodafone-nps-pjne/netherlands)
- [Norway](https://apptail.io/app/vodafone-nps-pjne/norway)
- [Nepal](https://apptail.io/app/vodafone-nps-pjne/nepal)
- [Oman](https://apptail.io/app/vodafone-nps-pjne/oman)
- [Peru](https://apptail.io/app/vodafone-nps-pjne/peru)
- [Philippines](https://apptail.io/app/vodafone-nps-pjne/philippines)
- [Pakistan](https://apptail.io/app/vodafone-nps-pjne/pakistan)
- [Poland](https://apptail.io/app/vodafone-nps-pjne/poland)
- [Portugal](https://apptail.io/app/vodafone-nps-pjne/portugal)
- [Qatar](https://apptail.io/app/vodafone-nps-pjne/qatar)
- [Romania](https://apptail.io/app/vodafone-nps-pjne/romania)
- [Russia](https://apptail.io/app/vodafone-nps-pjne/russia)
- [Saudi Arabia](https://apptail.io/app/vodafone-nps-pjne/saudi-arabia)
- [Sweden](https://apptail.io/app/vodafone-nps-pjne/sweden)
- [Singapore](https://apptail.io/app/vodafone-nps-pjne/singapore)
- [Slovenia](https://apptail.io/app/vodafone-nps-pjne/slovenia)
- [Slovakia](https://apptail.io/app/vodafone-nps-pjne/slovakia)
- [Thailand](https://apptail.io/app/vodafone-nps-pjne/thailand)
- [Tunisia](https://apptail.io/app/vodafone-nps-pjne/tunisia)
- [Türkiye](https://apptail.io/app/vodafone-nps-pjne/turkey)
- [Taiwan](https://apptail.io/app/vodafone-nps-pjne/taiwan)
- [Ukraine](https://apptail.io/app/vodafone-nps-pjne/ukraine)
- [Uganda](https://apptail.io/app/vodafone-nps-pjne/uganda)
- [Uzbekistan](https://apptail.io/app/vodafone-nps-pjne/uzbekistan)
- [Vietnam](https://apptail.io/app/vodafone-nps-pjne/vietnam)
- [United Arab Emirates](https://apptail.io/app/vodafone-nps-pjne/united-arab-emirates)
- [South Africa](https://apptail.io/app/vodafone-nps-pjne/south-africa)
- [Armenia](https://apptail.io/app/vodafone-nps-pjne/armenia)
- [Argentina](https://apptail.io/app/vodafone-nps-pjne/argentina)
- [Austria](https://apptail.io/app/vodafone-nps-pjne/austria)
- [Australia](https://apptail.io/app/vodafone-nps-pjne/australia)
- [Azerbaijan](https://apptail.io/app/vodafone-nps-pjne/azerbaijan)
- [Belgium](https://apptail.io/app/vodafone-nps-pjne/belgium)
- [Bulgaria](https://apptail.io/app/vodafone-nps-pjne/bulgaria)
- [Bahrain](https://apptail.io/app/vodafone-nps-pjne/bahrain)

---

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