Volkswagen

Prosim vzbudte se v tom VW a investujte alespon trosku do vyvoje. Toto je temer nepouzitelne.

Okay, I'm not an IT professional, but as a millennial with both school and technical direction, I'm not a clumsy user. This app is bad - lots of illogical steps and procedures. The support in Czech language is very unsatisfactory. It takes an awfully long time to help with a problem and there is nothing one can do about it. How many times does it happen to you that you don't refuel your car? Probably never. How many times do you find yourself unable to charge your car? Many times with this app. When you want to change your tariff, it doesn't automatically pair with your charge card, which again means you have to wait a long time. There is a shortage of charging stands in the Czech Republic that don't connect you to the app - if your card doesn't work, you're screwed. I love my VW ID.4, but this app is hell.

App speed terrible, my WiFi pet feeder works much faster. App syncing many minutes, and you waiting for the respond like in 90s or sometimes drops even I’m on 5G or WiFi and my car is 5m near me. UX UI pretty terrible… When open one of Charing or Air Conditioning and click 3 dots you don’t got to charging or air conditioning settings but app shows useless app footer like terms of use.. why? who cares about that? You must got to settings which are in other place! In settings missing Amps or KWh settings, there is “reduce ac charging current” which makes car going from 16 to 8 Amps but user of course don’t know about that… users management completely useless, your spouse/partner can’t see and do half of things. Preferred times? In order to choose hours you need to click trough 4 screens deep. I expect each app has 2 levels of screens. Vehicle report shows me always same things, do I need it at first screen? No! Same as Authorised workshop. To summarise user experience, not important things are available at main screen while important you need to click deep or go out to main and go to settings. Functions? Why can’t see video form my car? Even door bells having video now!

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Planning of departures recently disappeared. When I select departures - blank screen appears. Restart app or iPhone doesn’t help. I was using this feature every day. Fix this bug, please!

Don’t get the idea of why I should have this app. There is basically nothing. It’s poorly designed same as VW infotainment in the car.

Why is still impossible use Point Of Interest? There was this in last VW application….

The most frustrating is that always when you want to see the driving data. Firstly it is loaded from web and not natively in app. The rides are accessible only in a stupid chat. Moreover, you have to scroll horizontally to see the latest one which is really annoying. I would also expect more data about the ride. Considering the size of VW company and their revenues, the app is shame....

Don’t know why, but the function/capability to unlock/lock the car as well as control of auxilary heating suddenly disappeared. How annoying this “enhancement” is.