---
title: "Web Help Desk Mobile - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "Web Help Desk Mobile enables your Apple iOS device to receive SMS text messages from SolarWinds Web Help Desk each time a customer ticket is created or updated.   Web Help Desk Mobile is not a standal"
---

# Web Help Desk Mobile — United States

![Web Help Desk Mobile App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple124/v4/5f/0e/18/5f0e1898-c550-8186-9ab8-b853636b4c1a/AppIcon-0-1x_U007emarketing-85-220-3.png/400x400bb.png)

**Developer:** [SolarWinds](https://apptail.io/developer/solarwinds-aNSb)
**Category:** Business
**Rating:** 1.4/5 (30 ratings)
**Price:** Free
**Bundle ID:** com.webhelpdesk.WHDMobile
**Store:** Apple App Store
**Country:** United States
**Version:** 1.7.0 (released 2019-01-23)
**Original Release:** 2010-10-19

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id385247187)
**AppTail Page:** [https://apptail.io/app/web-help-desk-mobile-zHbc/united-states](https://apptail.io/app/web-help-desk-mobile-zHbc/united-states)

## Web Help Desk Mobile Description
Web Help Desk Mobile enables your Apple iOS device to receive SMS text messages from SolarWinds Web Help Desk each time a customer ticket is created or updated.
 
Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at   
 
SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation,
asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at 


## Web Help Desk Mobile Rating Breakdown in United States
- 5 stars: 2 (7%)
- 4 stars: 1 (3%)
- 3 stars: 1 (3%)
- 2 stars: 0 (0%)
- 1 stars: 26 (87%)

## Web Help Desk Mobile Reviews in United States

### *---- "Has not been updated in 3 years"
Buggy and outdated would be really nice to be able to have this app but can’t even connect it just says error authentication needed the company needs to update this app
-- lukeynoodle, 2022-08-19

### *---- "Biggest Piece of Crap On App Store"
This hasn’t been updated in forever. 

Won’t send emails and won’t function properly. 

I just resort to visiting WHD on my phone through Chrpme and view it through desktop mode.
-- Just A Tech, 2019-09-19

### *---- "Honestly has been hot garbage since they were bought out."
Solar winds has all but stopped innovating or updating their app. This product looks like it is still running iOS4 I am not sure why they still have an app on the store if they are going to let it linger in this garbage state.
-- Shaon94, 2019-08-01

### *---- "Practically unusable"
Needs a complete redesign. The UX is awful.
-- Adstretch, 2019-03-18

### *---- "Pointless"
Better option is to just connect to your web help desk with a browser, then switch to standard view. iOS app needs a rebuild or deletion from app store.
-- voidnomad, 2018-04-10

### *---- "Limited"
The ui is extremely out of date. None of the search boxes seam to work as expected. There is no way to do inventory, this would be an awesome way to go through and do it.
-- scotepi, 2018-03-01

### *---- "Horrible"
I’d be embarrassed if my company put this app out.
-- c.grande, 2018-02-01

### *---- "Where is the IOS 11 version"
This had been giving warnings for a year. How about a fix or new app
-- WScottS, 2017-10-06

### *---- "Updates make things better right???"
This update seems worse than before. Way to move backwards SW.
-- Ryan8382, 2017-09-20

### *---- "Update"
Needs update ios4 is long gone but this still looks like it
-- GR8GTP, 2017-07-29

[View all Web Help Desk Mobile reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## Web Help Desk Mobile Discovered Keywords
- helpdesk
- it helpdesk


## Web Help Desk Mobile Available In
- [United States](https://apptail.io/app/web-help-desk-mobile-zHbc/united-states)
- [Canada](https://apptail.io/app/web-help-desk-mobile-zHbc/canada)
- [United Kingdom](https://apptail.io/app/web-help-desk-mobile-zHbc/united-kingdom)
- [Germany](https://apptail.io/app/web-help-desk-mobile-zHbc/germany)
- [Netherlands](https://apptail.io/app/web-help-desk-mobile-zHbc/netherlands)
- [Thailand](https://apptail.io/app/web-help-desk-mobile-zHbc/thailand)
- [Australia](https://apptail.io/app/web-help-desk-mobile-zHbc/australia)
- [Brazil](https://apptail.io/app/web-help-desk-mobile-zHbc/brazil)
- [Czechia](https://apptail.io/app/web-help-desk-mobile-zHbc/czechia)
- [Austria](https://apptail.io/app/web-help-desk-mobile-zHbc/austria)
- [Denmark](https://apptail.io/app/web-help-desk-mobile-zHbc/denmark)
- [New Zealand](https://apptail.io/app/web-help-desk-mobile-zHbc/new-zealand)
- [Finland](https://apptail.io/app/web-help-desk-mobile-zHbc/finland)
- [Greece](https://apptail.io/app/web-help-desk-mobile-zHbc/greece)
- [Hong Kong SAR China](https://apptail.io/app/web-help-desk-mobile-zHbc/hong-kong)
- [Hungary](https://apptail.io/app/web-help-desk-mobile-zHbc/hungary)
- [Indonesia](https://apptail.io/app/web-help-desk-mobile-zHbc/indonesia)
- [Ireland](https://apptail.io/app/web-help-desk-mobile-zHbc/ireland)
- [Israel](https://apptail.io/app/web-help-desk-mobile-zHbc/israel)
- [India](https://apptail.io/app/web-help-desk-mobile-zHbc/india)
- [Iceland](https://apptail.io/app/web-help-desk-mobile-zHbc/iceland)
- [Italy](https://apptail.io/app/web-help-desk-mobile-zHbc/italy)
- [Japan](https://apptail.io/app/web-help-desk-mobile-zHbc/japan)
- [Kuwait](https://apptail.io/app/web-help-desk-mobile-zHbc/kuwait)
- [Kazakhstan](https://apptail.io/app/web-help-desk-mobile-zHbc/kazakhstan)
- [Lebanon](https://apptail.io/app/web-help-desk-mobile-zHbc/lebanon)
- [Madagascar](https://apptail.io/app/web-help-desk-mobile-zHbc/madagascar)
- [Mexico](https://apptail.io/app/web-help-desk-mobile-zHbc/mexico)
- [Malaysia](https://apptail.io/app/web-help-desk-mobile-zHbc/malaysia)
- [Nigeria](https://apptail.io/app/web-help-desk-mobile-zHbc/nigeria)
- [Norway](https://apptail.io/app/web-help-desk-mobile-zHbc/norway)
- [Nepal](https://apptail.io/app/web-help-desk-mobile-zHbc/nepal)
- [Philippines](https://apptail.io/app/web-help-desk-mobile-zHbc/philippines)
- [Pakistan](https://apptail.io/app/web-help-desk-mobile-zHbc/pakistan)
- [Poland](https://apptail.io/app/web-help-desk-mobile-zHbc/poland)
- [Portugal](https://apptail.io/app/web-help-desk-mobile-zHbc/portugal)
- [Romania](https://apptail.io/app/web-help-desk-mobile-zHbc/romania)
- [Russia](https://apptail.io/app/web-help-desk-mobile-zHbc/russia)
- [Saudi Arabia](https://apptail.io/app/web-help-desk-mobile-zHbc/saudi-arabia)
- [Singapore](https://apptail.io/app/web-help-desk-mobile-zHbc/singapore)
- [South Africa](https://apptail.io/app/web-help-desk-mobile-zHbc/south-africa)
- [Azerbaijan](https://apptail.io/app/web-help-desk-mobile-zHbc/azerbaijan)
- [Belgium](https://apptail.io/app/web-help-desk-mobile-zHbc/belgium)
- [Bahrain](https://apptail.io/app/web-help-desk-mobile-zHbc/bahrain)
- [Switzerland](https://apptail.io/app/web-help-desk-mobile-zHbc/switzerland)
- [Chile](https://apptail.io/app/web-help-desk-mobile-zHbc/chile)
- [China](https://apptail.io/app/web-help-desk-mobile-zHbc/china)
- [Dominican Republic](https://apptail.io/app/web-help-desk-mobile-zHbc/dominican-republic)
- [Algeria](https://apptail.io/app/web-help-desk-mobile-zHbc/algeria)
- [Ecuador](https://apptail.io/app/web-help-desk-mobile-zHbc/ecuador)
- [Egypt](https://apptail.io/app/web-help-desk-mobile-zHbc/egypt)
- [Spain](https://apptail.io/app/web-help-desk-mobile-zHbc/spain)
- [Vietnam](https://apptail.io/app/web-help-desk-mobile-zHbc/vietnam)
- [United Arab Emirates](https://apptail.io/app/web-help-desk-mobile-zHbc/united-arab-emirates)
- [Tunisia](https://apptail.io/app/web-help-desk-mobile-zHbc/tunisia)
- [Türkiye](https://apptail.io/app/web-help-desk-mobile-zHbc/turkey)
- [Luxembourg](https://apptail.io/app/web-help-desk-mobile-zHbc/luxembourg)
- [Belarus](https://apptail.io/app/web-help-desk-mobile-zHbc/belarus)

---

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