I cannot access plan benefits on this app or anything else beyond what I already know. This was a useless and annoying waste of time at a time i was looking for help.

Im trying to find a new pcp. For whatever reason I can’t seem to search for one on the regular website so I downloaded the app thinking maybe I can search that way. I can’t even see my plan info. I can’t look up my dedutctible balance. Clicking the links sends you to a website error page. It’s more useless than the crappy website.

I can’t believe the company I work for switched from Cigna to this pile of junk insurance company that can’t make a decent application.

The screenshots appear misleading, as when I login there is 0 information about my account. The only information is their “about us” which is generic, and “contact us” which directs to the contact information on the physical card (not provided on the app itself). The app literally does nothing to help the user or provide any pertinent information.

Provides absolutely no info. The picture above is deceptive. Doesn't even show my member ID card. This app is useless.

My employer just switched to WebTPA from United. What a joke! This app hasn’t been update in 5 years!

Useless app from what I see

It will show me my balances and if a claim has been received. But it doesn’t provide any detail (in fact shows $0 where breakdowns of the EOB should be). App is really only helpful if I can’t find my card.

I thought this would be helpful since insurance is so confusing. . . This app is a waste of time. After creating an account you can see your member number, deductible, out of pocket expenses and claims. . . All stuff that I already get in an email. . . For specifics it told me to go to the website . . .

Clunky, old app with no iPhone X support or touchID/ FaceID support.