حجز طيران وفنادق - ويجو Wego

I don’t know what may be the reason but i booked my flight today and its keep lagging “adding the order to your profile” its almost 3hrs and I can’t book any flights

Alain

Not even deserve of 1 star at all 😠😡 I had an incredibly frustrating experience with Wego Travel Flight Booking. I reached out to customer service to update a passenger name after mistakenly omitting the surname, anticipating a potential issue with Emirates (EK). The agent informed me that the ticket hadn’t been issued yet and offered to cancel it with a 90 AED fine. I declined the cancellation and specifically asked for the name update. The agent placed me on hold and then came back with a new resolution, suggesting I make a new booking, for which I’d need to pay an additional 400+ AED, claiming the same class was no longer available. However, I could see the same booking available in the app, and I made the same booking again immediately after the call. The agent clearly lacked basic knowledge of his work and even directed me to contact Emirates directly to inquire about the fare increase—how unprofessional! I was completely against paying extra fees for such a simple request, but the agent insisted. After all this, I decided to cancel the booking, accepting the 90 AED fine. The agent then confirmed a refund of 2505.13 AED. However, when I asked about the payment made via Tabby, he again told me to contact Tabby. I did so, and they confirmed that the full amount of 2802.74 AED was transferred to Wego, but Wego only refunded 2505.13 AED. When I asked for the reversal of the fees due to the cancellation and the fact that the Tabby service wasn’t used for a 3-month payment plan, I found out that Wego had deducted 207.16 AED from the refund. This lack of accountability and transparency has caused me unnecessary stress and double charges. If the agent had handled the issue correctly, I might have avoided the cancellation altogether and explored a different solution. The agent misrepresented the situation, and Wego's handling of this matter is beyond disappointing. I wish I can attached screenshots of my conversation with Tabby, showing they were honest and transparent, unlike the agent from Wego. This experience has been nothing short of a nightmare.

I booked a hotel by wego application and everything was shown that the booking was planned and booked as my dates and which dates i wanted to and what kind of room i booked. But when I arrived at the hotel I was surprised that the type of room and booking was not as what i have planned and instead of one booking from the 23rd till the 29th was actually booked into three different bookings and three different types of rooms two were pool view room which i didn't book and the third booking was the garden view which i was confused but then i found out that the rooms were booked in different dates instead of one room for the dates from 23rd till the 29th. Absolutely won't book and use this application ever.

Don’t use they will charge you and confirmation will come after 48 hours and later they will say system failure flight not booked

Its not good to use this apps as they will not help you if you encounter a problem to your booking. They will tell you that no guarantee to get refund but you need to approve first the cancellation to submit the request to their hotels! And later wego will reply to you that unfortunately the hotel didnt agreed for tge request of refund.

Wego works with a third party to handle hotel bookings without clearly informing customers about this arrangement.

تاخر ضمان حجز رغم اني عميل دايم

Exciting

خدمه سيئه وتعامل كثير سيئ ولا يتم التواصل مع الشخص وانا لا اكون راضي ع هذه المعامله لان بجد الوضع شي للغايه من كل النواحي Bad service and very bad treatment. There is no communication with the person. I am not satisfied with this treatment because the situation is really very bad in all aspects.