Je n’ai jamais pu recevoir un code de validation, quand je lis les avis je m’aperçois que je ne suis pas le seul. Après 4 appels au service client ( attente approximative 20 minutes chacune) ils se lancent la balle d’un service à l’autre. Le problème est leur application «consulter les avis » . Je l’ai acheté chez Costco , j’ai avisé Costco à haut niveau et expliqué toute les démarches infructueuses. Quel perte de temps et d’énergie. Votre application notez à 1.5 est nul.

app says I need to connect to internet when phone is connected. Tried on another phone and still not working. Will likely return the lock. Very poor experience for a “connected/smart” device

The app is good and functional but it lacks Homekit support.

I’m Not able to open the door when I’m away from home… what do I need to do to fix this problem as that’s why I got the lock in the first place

Was pretty excited to get this Halo Touch working but I can’t setup anything without being able to make an account and the app says I have no internet or wifi with internet which is nonsense because I always have either. How am I supposed to use my lock properly if I can’t even create an account on the app? I did not see anything on the site that allowed me to make an account….

I can reset and connect to wifi but minutes later it loses the connection and is useless. After the initial setup and adding finger prints I don’t see the usefulness of the app. Hopefully the team fixes this. Until then its a 2 star as it loses much of its appeal.

Not responding to wireless lock. Very buggy app, slow and freezing almost all the time. Highly not recommended

This app only works 100 feet from the lock which is pointless, especially if you can’t remember if you locked the door or not. Tried to contact them but developers aren’t taking messages about app. Please fix this app and make it better

According to this application, my first name is invalid and my last too! The problem? At he user creation account, on an iPad at the beginning there is a question about authorization the use of Bluetooth and on iPhone Not! But, when I tried it on my iPad, it succeeded easily!

Installing the handle and keypad padlock was smooth. Unfortunately the lock and app will not connect. After multiple attempts to get the app and lock to connect to my iPhone via Bluetooth, it simply will not recognize my phone. I have confirmed multiple times my Bluetooth is on and working - my Apple Watch, AirPods, etc etc, the Weiser app and lock simply fail to recognize my phone. Extremely disappointing.