Westfield Shopping

Cannot find stores, cannot navigate to stores. What is the point?

W-Park didn’t work on exit. The guy on the help button let me out so I assumed he’d charged my card as he asked for my car registration plate. However…… The app STILL thinks I’m in the car park and I’m writing this from my bed 4 miles away!!! No contact number on the app and as someone else said there is no response to my emails, the charges are still going up because we are dealing with robots!!!!! I’m panicking because if I try to enter again next week the amount will probably be past £100 by then. It is up to £32 so far for a one day stay. I have no way of stopping the charges climbing!!! PLEASE PLEASE PLEASE Go back to smart parking, I’ve used that for years with no problems at all!!!!! Just watch yourself if you are using the apps to park.

This is the most stupid app ever!!! Nowhere information about the parking, only shopping, shopping, shopping...... how to go to these stupid shops, I need parking.

Dumped me not the web and asked me to sign up form smart parking again. Ignored the prompt and discovered that all my prior smart parking data is still there … so why am I sign up for again?

I only wanted to use the app for smart parking and it does not do what it's suppose to. Smart parking stopped working out of the blue and it's so difficult to manage on the app and on the website because it won't work. App will ask to sign into smart parking account by taking you to the website and when you do so it will not then log me in on the app.

I’ve been parking and shopping at Westfield Shepherds Bush for over 10 years. I registered my cars with them and it used to charge my credit card as I arrived at the car park barrier. It worked a treat. But then a couple of months ago I found that I had to use my credit card at the barrier and I was worried that I would be paying twice to park. So I went to the website only to discover that I have to download a Westfield app to my phone to enable “Smart Parking”. Ok. So I download this stupid intrusive app which invites me to activate “Smart Parking” and sends me off to the Westfield app to log into. What’s that about? I’m just going around in circles and I’m as sure as heck that I’m not interested in joining some form of community on the app? What’s that rubbish for? All I wanted was Smart Parking……

Number plate entry doesn’t work

Parking app not user friendly and working properly

Cannot update anything on the website. Cannot change bank details for parking, nobody to contact or call.

Smart parking app simply says my token is invalid. Not clear who to ask for help.