---
title: "WESTlink - Reviews, Revenue and Downloads in United Kingdom | Apple App Store"
description: "Get on board WESTlink, your new shared on-demand bus service in the West of England. WESTlink is a new type of bus service and meets the needs of people who may not be in easy reach of existing bus ro"
---

# WESTlink — United Kingdom
> WESTlink On Demand

![WESTlink App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/46/f8/3b/46f83b98-95ea-91c0-3110-d4153220389d/PlatformAppIcon-0-0-1x_U007emarketing-0-8-0-0-85-220.png/434x0w.png)

**Developer:** [Via Transportation](https://apptail.io/developer/via-transportation-sdd) (United States)
**Category:** Travel
**Rating:** 4.4/5 (293 ratings)
**Price:** Free
**Bundle ID:** com.ridewithvia.WECARider
**Store:** Apple App Store
**Country:** United Kingdom
**Version:** 4.31.3 (released 2026-10-07)
**Original Release:** 2023-03-27
**Languages:** English

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/gb/app/app/id6444671934)
**AppTail Page:** [https://apptail.io/app/westlink-UjKl/united-kingdom](https://apptail.io/app/westlink-UjKl/united-kingdom)

## WESTlink Description
Get on board WESTlink, your new shared on-demand bus service in the West of England.
WESTlink is a new type of bus service and meets the needs of people who may not be in easy reach of existing bus routes or rail lines, or where no service currently exists.
Space on the bus can be easily booked by the app, which plans a route based on where other passengers are going so that it can pick up and drop off more people to places nearby.
Passengers will be collected and dropped off from some existing bus stops, and also ‘virtual’ bus stops. The service will link passengers to major bus and rail services for their onward journey, and also some key destination points. It runs without a fixed timetable or route and is booked ‘on demand’ or up to a day in advance.
The service will operate within 3 zones: North, South and the Future Transport Zone, covering the vast majority of the West of England region, outside of Bristol and Bath city centres.
When you book, the service will allocate you to the most efficient pick up and drop off nearest to your start and end destinations, depending on the route and requests from other users. You can book on demand or up to a day in advance for yourself and up to 4 passengers.
Using the app will also notify the arrival time of the vehicle, so there is no need to leave home before necessary. Everyone will have a guaranteed seat as they are prebooked.
Ticket prices will match fares on West of England buses. All concessionary passes are accepted on this service.
HOW TO USE
Create an account. Download the WESTlink app and follow the simple signup steps.
Book a ride. Enter your pick up and drop off addresses, choose the ride that works best for you, and tap Book ride.
Meet your driver. Check the app to find exactly where to meet the vehicle. It may be a short walk from where you are, but your designated pickup point helps to cut down on detours and make your journey faster!
View a map of the zones and find out more information about WESTlink at www.westlink.app

## WESTlink Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/52/47/e0/5247e009-4382-5ce0-1306-c1021a88fed4/6a0848ab-53bf-4cef-a9bb-c37275ec5790_IMG_0183_2.PNG/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/4f/e9/9e/4fe99e47-dc1c-6175-30e0-907af42169f5/cdf82161-730d-4bc3-bc01-5fb8a2cb6da4_IMG_0184.PNG/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/d5/27/1b/d5271b8e-e9de-e759-cbb0-c618f2aa2be4/9dc0187f-a9b6-46e5-85d6-119c1eb08628_IMG_0185.PNG/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/bb/38/47/bb38478c-e6d5-2d5f-e45b-5503f2aae6bf/42ed4021-a4f7-4e14-b039-5f59d668eaf4_IMG_0186_2.PNG/1242x2688.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/45/46/a3/4546a384-6c19-3d3f-7e81-03031f6a0a59/fc9bdc20-3a39-4617-83f7-868f1829a15b_IMG_0187.PNG/1242x2688.png)

## WESTlink Rating Breakdown in United Kingdom
- 5 stars: 227 (77%)
- 4 stars: 15 (5%)
- 3 stars: 11 (4%)
- 2 stars: 7 (2%)
- 1 stars: 33 (11%)

## WESTlink Reviews in United Kingdom

### ***** "Great"
Good one
-- Lafayette222, 2024-12-05

### *---- "Just get an uber instead"
Terrible app 9/10 times cant book it just now tried to book and the app is having ‘technical issues’. I’ve had my bus ‘cancelled by me’ when Im asleep and obviously haven’t and called up to successfully make a booking only for it to never turn up. Don't get me started on the customer service when you call wondering why the booking has suddenly disappeared. Disgraceful areas are left without proper public transport like this especially for the disabled and elderly, should be illegal.
-- Alice5bluebird78, 2024-10-17

### *---- "Worst bus service ever"
It’s actually a joke how we are left to depend on getting to work with such a lousy bus service, it doesn’t matter if you book at a certain time because they will just cancel it if the driver can’t be bothered to do the drop. Absolute joke never any when you need one and if you get one be prepared to wait ages before the driver even thinks about your stop. 
Had a booking for 5pm walked all the way there and got cancelled by the driver even though I was there 20mins early, but still ended up having to walk 7 miles in the rain to get home, all the while 2 WESTlink buses past me, Absolute joke. Lazy drivers lazy system.

Like I said the worst bus service I have ever come across.
-- Slimthewise, 2024-10-12

### *---- "Terrible"
3 days in a row they’ve cancelled on me, App is frustrating to use. Dont bother
-- AdsOlly, 2024-10-08

### *---- "Terrible service"
When WESTlink was first introduced it was a marvellous idea and would help many people with its low costs, easy to book rides and simplicity. However in the past two months I haven’t been able to book a WESTlink of which arrives to my destination on time, now I understand this may be due to traffic etc. but there has been more than enough times of which I have had my WESTlink cancelled without a reason and without enough time to book other transport, has made me wait an extra thirty minutes at the bus stop without reasoning or a message to tell me that it is running extremely late. It also seems impossible to be able to book a WESTlink anymore, there have been a serious amount of times of which I have had to be late to work, meetings, being stranded somewhere with no way home or having to spend £30 on an uber. This service is starting to really frustrate me and I have had enough. I shan’t be using this service anymore unless it changes drastically for the better for the public.
-- HMarsh7378, 2024-10-08

### *---- "concessionary Card/Cash"
So bad service nowadays in BRISTOL the rider doesn’t have the card machine. And the drivers are telling us to carry cash. But if you are telling “ concessionary Card/Cash “ 
than why are you always expecting the cash?? if you dont have the card machine you should remove card from the payment method.
-- Milind Dodiya, 2024-10-04

### ***** "Good I guess"
Booking west link rides “now” on the app never really works, theres usually no rides, but I guess you just have to book the rides in advanced which is fine. I just wish the tracking on the map was more accurate, because I could of missed my ride if I didn't run downstairs because it said on the map that it was further away.
-- VIVIIDAi, 2024-09-13

### ***** "Great drive"
Nice driving with WESTlink
-- Chikiing1, 2024-09-02

### **--- "good idea but loads of problems"
in the morning i check my app and it says nothing about my bus that i have booked when i booked it for 7:50. At 7:30 it says “your bus will be here in 5 mins” and i have to run to the bus stop. then when i get to the bus stop, it says “your bus will be here in 7 mins” and stays at the exact same location it was 15 mins ago. It then stays at the same place for 10 mins. When i book my bus for 3.20 it either • SCENARIO 1 it cancels!! it says “your driver could not find you at the pick up spot “ BUT THE BUS SHOULD KNOW ITS A SCHOOL AND SCHOOLS FINISH AT 3:20 • SCENARIO 2 i wait for 20 mins for the bus ( i don’t mind this) but then when i get on the bus it takes the longest route ever for no point and it takes me 1 20 mins to get home when it should take me 20 MINS!!!
-- hdhsbxidbhsjfjs, 2024-07-19

### *---- "Somehow got worse"
I have no idea how but this service just got progressively worse, first off my stop is out of the service zone now my entire hometown is out of the service zone, bloody joke
-- viper the gaming fennec, 2024-04-16

[View all WESTlink reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)




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## WESTlink Available In
- [United Kingdom](https://apptail.io/app/westlink-UjKl/united-kingdom)
- [United States](https://apptail.io/app/westlink-UjKl/united-states)
- [Nigeria](https://apptail.io/app/westlink-UjKl/nigeria)
- [Chile](https://apptail.io/app/westlink-UjKl/chile)
- [Colombia](https://apptail.io/app/westlink-UjKl/colombia)
- [Ecuador](https://apptail.io/app/westlink-UjKl/ecuador)
- [Spain](https://apptail.io/app/westlink-UjKl/spain)
- [France](https://apptail.io/app/westlink-UjKl/france)
- [Ghana](https://apptail.io/app/westlink-UjKl/ghana)
- [Greece](https://apptail.io/app/westlink-UjKl/greece)
- [Hong Kong SAR China](https://apptail.io/app/westlink-UjKl/hong-kong)
- [Hungary](https://apptail.io/app/westlink-UjKl/hungary)
- [Ireland](https://apptail.io/app/westlink-UjKl/ireland)
- [Italy](https://apptail.io/app/westlink-UjKl/italy)
- [Japan](https://apptail.io/app/westlink-UjKl/japan)
- [South Korea](https://apptail.io/app/westlink-UjKl/south-korea)
- [Mexico](https://apptail.io/app/westlink-UjKl/mexico)
- [Malaysia](https://apptail.io/app/westlink-UjKl/malaysia)
- [Namibia](https://apptail.io/app/westlink-UjKl/namibia)
- [Netherlands](https://apptail.io/app/westlink-UjKl/netherlands)
- [New Zealand](https://apptail.io/app/westlink-UjKl/new-zealand)
- [Peru](https://apptail.io/app/westlink-UjKl/peru)
- [Pakistan](https://apptail.io/app/westlink-UjKl/pakistan)
- [Portugal](https://apptail.io/app/westlink-UjKl/portugal)
- [Romania](https://apptail.io/app/westlink-UjKl/romania)
- [Saudi Arabia](https://apptail.io/app/westlink-UjKl/saudi-arabia)
- [Sweden](https://apptail.io/app/westlink-UjKl/sweden)
- [Vietnam](https://apptail.io/app/westlink-UjKl/vietnam)
- [Argentina](https://apptail.io/app/westlink-UjKl/argentina)
- [South Africa](https://apptail.io/app/westlink-UjKl/south-africa)
- [Australia](https://apptail.io/app/westlink-UjKl/australia)
- [Canada](https://apptail.io/app/westlink-UjKl/canada)

---

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