Similar to the WHBM website itself the app is very temperamental and glitchy. I have lost rewards on numerous occasions because of the site being down and not processing orders. If I try to go back on later and redo it then states my code is no longer valid. Items will show available and then suddenly disappear. Prices don’t adjust properly in your cart so you have no idea what the price is or how as calculated as it does not align to promotions. Fix the app and your website WHBM to give your customers a better experience!!!

It is difficult for me to find clothes that fit well and are good quality. I know when I get something from White House Black Market it will last forever and the styles are timeless so I never feel out of fashion. I have never had a disappointing purchase.

Sadly Returns/exchanges are not overly welcome at the boutique I frequent. For example: I had been told by customer service that in order to take advantage of the next days 20% entire order sale that I had to buy everything again and return the first order!? I thought that was not very good service but he said it is policy. I spent a small fortune renewing my wardrobe from this boutique because I love the classic style and have many things from early 2000 still in my closet! So, I brought back what I initially ordered to get an immediate refund (the wait is not acceptable online; I’m not a wealthy woman!) and was in a hurry to make a play at 5:30 that night… I forgot my phone at home and therefore, could not locate the order for one swimsuit to exchange. Nina called customer service and was on hold for literally 45 minutes as I asked four times (at first very sweetly) to just return the money for my returns and let me come back another time with my phone to easily find the order because I was going to be late…she actually said in a spiteful tone that she “wasn’t going to hang up on customer service now after all this time” my friend and I never made the play. This sort of lack of respect is not acceptable especially when the customer is trying to comply just as told. Anyway, from now on if I continue to shop here I choose to do on line shopping only. Plus side, there is more online to choose!

Love it

The new app is so hard to navigate through. I can’t see if item is at my local store. I wish we could go back to the old app.

I love WHBM. However, this app s ridiculous. I have had to reset my password five times and I still can’t even log in. I tried app support and it just glitches out. Don’t waste your time. Banana Republic’s app works great.

I love WHBM’s quality & have always received incredible customer service in-store. I am shocked and appalled I can no longer get my favorite cashmere jeans that have been discontinued and replaced by their horrible quality everyday soft jeans. Also by the fact the 2024 spring catalog showing a vest that costs $110. Can we be reasonable please?

Loove shooing on the website! So easy and friendly. I always go bu the reviews from other shoppers so truly appreciate them. Thank you WHBM! Never disappointed, looking forward to receive my order 🥰🥰

Sign in doesn’t work. I sign in and then nothing happens and I still am signed out.

I receive many compliments on my clothes, because the style is timeless and classy. The quality of the material is upscale compared to other common department stores.