Trying to cancel is a nightmare
For personal reasons I must cancel this subscription, yet it's one of those that seems impossible to do so.
4.61 out of 5
15,451 ratings in United States
For personal reasons I must cancel this subscription, yet it's one of those that seems impossible to do so.
This app is cool and has a lot of good tips and training tricks for dogs, but absolutely shady with the subscriptions. I purchased the app and got the $7.99 weekly subscription. I purchased it on the app, and selected my plan. All was going well until I went to cancel. I couldn’t find the subscription anywhere, and when I checked my bank account there was a $40 charge. When I contacted customer support, they passed me around from agent to agent, each starting over the conversation with- “according to our records, you purchased a weekly intro offer which converts into a monthly subscription, and there is a detailed description on the purchase screen.” I never authorized the switch, and there was no description on the screen. They told me I purchased on the website, which is why there was no subscription through apple, but then they also said their hands are tied because apple is the one who runs the billing.. so which is it? I purchased through the app, but THEY sent it through the website, which means you have to contact them to cancel your subscription. I’m disappointed and frustrated at the lack of transparency and “auto renewal” that was no where to be seen in my purchasing.
We did the seven day trial and when I was unable to cancel on the site because I registered through Facebook, I got a email reply saying they would contact me within 24 hours. Surprise, surprise but all of a sudden, on Monday morning I got a charge $39.99. I immediately contacted them and was told they could not cancel as I was outside of the seven days at that point. I then asked them to reinstate our account so that we could use it. I was told by Anastasia that it was reinstated and that we can use it for the pay period. I was not told that the pay period was 30 days. I wasn’t happy with the original trial and now I am super unhappy their marketing/accounting! Be aware of their business practices as their located in London there really no way to get your money back.
Helpful info.
I am just starting out with this program, I’m not sure I can give a real good review yet. However, after I try it for a while, I’ll be sure and update.
That’s it 10/10
Just starting & exploring the app.
Still to new to rate!
You have to pay ode!
I’ve just started so it’s too soon to be able to give it an honest review. More to come later.
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