While the claim process was easy. There is too many options to choose from as far as describing whats wrong. Most options are not written in a way thats easy to understand I think it would be best to just let the customer describe the problem and then choose which piece it is related too

Process for claim is very easy to do!

Forget what any salesperson may have told you — they will deny your claim and you have no recourse. We were told pet damage would be covered, but the claw marks on our couch were dismissed as “gradual build up over time.” Worse, the ripped seam in our couch cushion was also dismissed as “gradual build up over time.” It’s not really a warranty if they deny all claims. The sales person at Macy’s lied to us. So what can you do? Nothing. They already have your money. Your only appeal is to the same people who just denied the claim! There should be a class action lawsuit against these crooks.

It was easy process.

Super simple to submit a legit claim… now just waiting on the response…

I’ve purchased this warranty for two of my couches and two beds that I purchased from Macys. The process for filing a claim is easy however, no one from WNM responds to the claims. I had to contact Macys and they escalated my first claim in March 2023 which took more than a month to get resolved. The person I initially spoke with at customer service told me that dog urine isn’t covered under warranty because the warranty only protects the cover of the couch and not the cushion itself. This makes zero sense given that spills/dog urine will naturally go through a cover…. The first person I spoke with was only interested in finding ways to tell me no. After speaking with a supervisor I was told that odor is covered under warranty, naturally dog urine creates an odor. I’ve submitted my second claim for the same issue on 9/19/23. Per usual there has been no response. I went on the app and attempted to use the contact us feature. As with my first experience trying to use this feature, after you complete the form and hit submit the app spins as if processing your request and then never gets submitted. I’ll be submitting a BBB complaint. This company and the app is a joke designed only to take your money and not provide the services you’ve paid for.

The app was very easy to follow! There was no way of making any mistakes. Also very detailed so I was able to say what was wrong with my furniture.

App is straightforward and easy to use!

Very easy to use. Very intuitive.

Submitting my claim was worry-free! It was simple.