Sometimes the button doesn’t show to automatically track the mileage based on gps location. And even then sometimes the trip does not get logged at the end. Please fix this.

Signing in needs to be cleaned up. Face ID never works🙄

The Face ID log in feature never works on the app, I have to enter my password every time. I keep getting alerts after services were completed that I’m overdue. The only good thing is the service locator. The rest of the app NEEDS improvements

Easy to use.

Every time I try to use the app it wants to update but it won’t update. This is the worst app I have ever used

So again after their new update my app keeps crashing, I uninstalled and reinstalled, same problem

Since the last update, the app no longer allows me to submit my mileage. It keeps stating I must use my provided user name which is showing at the top as correct. I can submit through a web browser using the same user name it is rejecting through the app.

Why do I constantly have to put my password in?

Every time I try to use the face recognition it still makes me enter a password, after accepting my face recognition. What is the point of the face recognition? When I trade in my fleet vehicle, it still asked me to submit mileage for my old vehicle for the next 3 months. 9 months later now and my old fleet vehicle still shows up on my dashboard, even though it says it has been sold.

I have encountered a number of issues over the 6 years of using this app; some have been “fixed” and others still remain. This app is not very user friendly. For example, it does not allow for screen rotation or viewing in landscape mode. I have a company-issued iPad in a hard case with attached keyboard. I am unable to use the keyboard with this app as it is configured to always use portrait mode. Maybe fine if you are using this app on your tiny phone screen to enter things, but I never do that. Additionally, I have tried to use the automatic trip log and it never works to keep track of my trips while driving. I need to keep restarting it. It has “ended” the trip in the app when I am stuck at a stop light and then I need to go in and delete that partial trip from the log and re-enter the full trip manually. That is even more work/an extra step over just typing in the starting and ending point for each trip individually in the trip log. One other example is the “find service” function that allows me to search for a fuel station that takes the WEX card for gas. I have used that function to find a station and gotten fuel at that convenient fuel station along my route…only to be penalized later and told that the fuel station I chose was too expensive. I am not sure where the communication issue lies on that one…either with my company not providing a list of restrictions to Element, or Element not following through by adjusting their station list. In either case, I can’t trust that I can use the app reliably.