--- title: "Xfinity Mobile Care - Reviews, Revenue and Downloads in United States | Apple App Store" description: "Xfinity Mobile Care by Assurant® is your smart companion for mobile support – designed with simplicity in mind. Get the most out of your device while keeping your protection just a tap away. Whether y" --- # Xfinity Mobile Care — United States ![Xfinity Mobile Care App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/13/5d/ee/135deec0-ec84-15af-061d-5a4f809aa3c6/AppIcon-0-0-1x_U007emarketing-0-8-0-85-220.png/400x400bb.png) **Developer:** [Assurant](https://apptail.io/developer/assurant-oWzl) **Category:** Utilities **Rating:** 4.4/5 (3,299 ratings) **Price:** Free **Bundle ID:** com.pocketgeek.xfinitymobilecare.ios **Store:** Apple App Store **Country:** United States **Version:** 4.61.0 (released 2026-08-20) **Original Release:** 2024-09-22 **App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id6557086597) **AppTail Page:** [https://apptail.io/app/xfinity-mobile-care-NiJt/united-states](https://apptail.io/app/xfinity-mobile-care-NiJt/united-states) ## Xfinity Mobile Care Description Xfinity Mobile Care by Assurant® is your smart companion for mobile support – designed with simplicity in mind. Get the most out of your device while keeping your protection just a tap away. Whether you’re checking your coverage or troubleshooting a device issue, the Xfinity Mobile Care app puts control and confidence in your hands. Note: Access to the Xfinity Mobile Care app’s complete list of features is available only to those users enrolled in an Xfinity Mobile Care protection plan. Key Features * Coverage and Claims for Your Devices at Your Fingertips View your protection plan details, including service fees, deductibles, and coverage documents. File and track claims with ease. * Live Tech Support Connect with tech experts via chat, call, screen share, or camera share for fast help with setup, connectivity, and device troubleshooting. Available 9am-midnight ET, 7 days a week excluding major holidays. * Self-Help Center Explore thousands of device-specific tips, tricks, and step-by-step guides to solve common issues on your own. ## Xfinity Mobile Care Screenshots - [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/fc/e6/1a/fce61a16-b957-62b7-c930-f2d0b61f1490/1-6.5-iOS-home.png/1242x2688.png) - [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/c3/78/9b/c3789be1-dbd5-876e-96e0-af1aa02635ac/2-6.5-iOS-policy.png/1242x2688.png) - [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/ed/79/82/ed798288-8d9e-871d-edd6-c6235051be18/3-6.5-iOS-tech-support.png/1242x2688.png) - [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/3c/97/51/3c9751fe-aae4-6b7f-0b26-6c8a871922a7/4-6.5-iOS-support.png/1242x2688.png) - [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/a3/d0/8a/a3d08aaa-ab34-1307-0cc2-68ea61e34381/5-6.5-iOS-guides.png/1242x2688.png) ## Xfinity Mobile Care Rating Breakdown in United States - 5 stars: 2,624 (80%) - 4 stars: 174 (5%) - 3 stars: 85 (3%) - 2 stars: 50 (2%) - 1 stars: 366 (11%) ## Xfinity Mobile Care Reviews in United States ### *---- "They lied" Nobody told me this was Only automatic payments when I signed up. They said I had to provide my card that day to make a payment for something-I don’t remember what. Said it was for that day only. I called and asked to remove my card number and they said they can’t do that because it’s Only Automatic payments. I gave them another number and they continue to use the one I said to remove. They don’t tell you up front it’s only automatic payments so make sure you read the fine print! -- Msshorty3242, 2025-06-14 ### *---- "Payments unavailable" Trying to file a claim is a joke. You try to pay the deductible but it won’t accept ANY payment type, no matter which account or card you use. Feels like a scam! -- ChefJosh19, 2025-05-23 ### *---- "Deleted" Can’t delete Mobil care -- Windos 65, 2025-05-06 ### ****- "New customer" So far it’s good,, I only had Xfinity for about a month. -- Dickmo4u2, 2025-05-05 ### **--- "Mobile phone bills" You didn’t takavtt ft. -- twooldpups, 2025-04-20 ### *---- "Bait & Switch" Bought a 16 ProMax during the Black Friday sale. Traded In my 12. 3wks later the phone cam back from Assure rejecting my trade because the screen was damaged. The phone was not damaged when I turned it in. And the store accepted it for the trade. I came back to the store to ask for help. They said they had no authority on the matter. I asked if I could return the 16. They agreed and transferred m data back to the 12. During the 35 min wait to have the security feature cleared, I call the 800#. That contact asked me id the display on the 12?had black lines on it and if it operated properly. I saw d yes. She said we will take the 12 on trade if that is the case. So she worked with me to transfer the data back to the 16. She had to drop the call and said she would call back. She didn’t. So I called again. Eventually my data was transferred back to the 16 and the 2nd 800 contact said they would mail me labels to return the 12. The labels never came. On 1/14 I again spoke to the 800 people, they opened a ticket and said that management would review. I complained that no one ever called or did what they said they would do. The next week I received a phone call asking about my 16. I asked if that person read the notes in my file. She had not. I explained my problem had nothing to do with the 16 but with the 12 being accepted on trade. She said she understood and agreed with me and that she would elevate Tge ticket. On 2/15, I received a text stating that they could not help me and the ticket was closed. Yesterday I called the 800 again and complained that the ticket was closed probably because someone’s metric was at 2 month. And the strategy of wearing out the customer until they just got tired and stopped following up was plain to see. They tried to get me to call Assure, the insurance company. I disagreed that my complaint was with them. It was with xfinity, the store and the 800 # service. They reopened the ticket stating that I had to come to the store and let them take pictures of the 12 to have it evaluated for return. I told them i either want the original deal honored or I want to return the 16 for full credit. I’m at the store now… wait time 35 minutes. -- Upset Customer 0626, 2025-02-22 ### *---- "Claim hasn't been finished" Was supposed to get a replacement phone and am still waiting -- Corri H 4 6/15, 2025-01-30 ### *---- "Months waiting for a replacement device to be approved" There’s no communication between carriers and assistant fast claim Ive been asking for a month now about my replacement device and I’m also told the same thing to rest assured wait another 48 hours ive called every week and get the same thing this is very frustrating -- Cjc479, 2025-01-15 ### *---- "Diane Mayberry" You guys are thieves and liars -- MommaD hates Xfinity, 2025-01-14 ### *---- "Was I missing something?" Downloaded, explored, didn’t see anything really helpful, so immediately deleted -- Tmlcomm, 2024-12-20 [View all Xfinity Mobile Care reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews) ## Xfinity Mobile Care Discovered Keywords - xfinity app - easy pair - xfi mobile app - xfinity - com ed - xfinity my account - xfinity router - mobiltec - xfinity mobile care ## Apps Similar to Xfinity Mobile Care - [Atlantic City Electric](https://apptail.io/app/atlantic-city-electric-zTb/united-states) - [NIPSCO](https://apptail.io/app/nipsco-oEy/united-states) - [HP Support Assistant](https://apptail.io/app/hp-support-assistant-LkO/united-states) - [ComEd - An Exelon Company](https://apptail.io/app/comed-an-exelon-company-gRO/united-states) - [Portland General Electric](https://apptail.io/app/portland-general-electric-HaCb/united-states) - [Asurion](https://apptail.io/app/asurion-ENjc/united-states) - [Xfinity](https://apptail.io/app/xfinity-lazc/united-states) - [Norton Genie: AI Scam Detector](https://apptail.io/app/norton-genie-ai-scam-detector-kwcn/united-states) - [Xcel Energy](https://apptail.io/app/xcel-energy-FDIq/united-states) - [Xfinity Call Guard](https://apptail.io/app/xfinity-call-guard-Msov/united-states) --- ## About AppTail [AppTail](https://apptail.io) is a mobile app intelligence platform providing app analytics, ASO (App Store Optimization) tools, keyword tracking, competitor analysis, revenue estimates, and review monitoring for iOS App Store apps. 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