---
title: "YouFibre - Reviews, Revenue and Downloads in United Kingdom | Apple App Store"
description: "We bring you our brilliant new YouFibre app. The happy place to be.  Download it now so you can count down the days to your install, and when you’re firing on YouFibre, use it to micro-manage your bro"
---

# YouFibre — United Kingdom
> Manage your broadband account

![YouFibre App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/d9/b0/90/d9b09048-38a4-2881-fbd5-cc495c8e3212/AppIcon-0-0-1x_U007emarketing-0-11-0-85-220.png/400x400bb.png)

**Developer:** [Substantial Group](https://apptail.io/developer/substantial-group-THpf)
**Category:** Utilities
**Rating:** 3.2/5 (430 ratings)
**Price:** Free
**Bundle ID:** com.substantialgroup.yf1
**Store:** Apple App Store
**Country:** United Kingdom
**Version:** 24.0.0 (released 2026-10-30)
**Original Release:** 2025-08-25

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/gb/app/app/id6749280843)
**AppTail Page:** [https://apptail.io/app/youfibre-JtFw/united-kingdom](https://apptail.io/app/youfibre-JtFw/united-kingdom)

## YouFibre Description
We bring you our brilliant new YouFibre app. The happy place to be.

Download it now so you can count down the days to your install, and when you’re firing on YouFibre, use it to micro-manage your broadband like an online overlord. No need to leave the sofa.

YouFibre Happiness is:

- Crossing off the days to your install
- Asking us anytime – chat in-app for help
- Sorting your bills and payments without picking up the phone
- Fixing a connection issue yourself, day or night
- Earning cash for referring friends
- Divert your calls straight from your phone
- Log in with Biometrics – because passwords are so last year
- Sorting your Contract Buyout in-app — upload, track, get paid
- See your referral history and exactly how much you've earned
- Recontracting – lock in your next great deal without leaving the app

Look out for new features coming soon:

- Upgrades – get more from your connection, whenever you're ready
- Even smarter troubleshooting – more ways to self-serve when things go wrong

## YouFibre Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/22/03/14/220314a7-4ddc-ceb7-1391-316072bac4d7/App_Store_-_Screenshot_-_1290_x_2796_-_01_Chat_to_us_AW.jpg/1290x2796.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/9b/a6/43/9ba643a1-6bc6-ba5d-3593-a9d106b797bf/App_Store_-_Screenshot_-_1290_x_2796_-_02_Track_your_install_AW.jpg/1290x2796.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/82/fc/1b/82fc1bac-91b7-4857-8103-11540669b1be/App_Store_-_Screenshot_-_1290_x_2796_-_04_Refer_a_Friend_AW.jpg/1290x2796.png)

## YouFibre Rating Breakdown in United Kingdom
- 5 stars: 214 (50%)
- 4 stars: 23 (5%)
- 3 stars: 3 (1%)
- 2 stars: 17 (4%)
- 1 stars: 173 (40%)

## YouFibre Reviews in United Kingdom

### **--- "Useless APP"
You can refer a friend on the YouFibre App but you can't control your Broadband. Parental controls essential and they are sadly lacking, what exists currently is an absolute joke.
Come on YouFibre , this is 2026.
-- Fib King, 2026-10-02

### ***-- "Room for improvement"
With the UK Government placing increasing emphasis on children’s online safety, including social media age restrictions and stronger age-verification measures, I think it’s high time YouFibre considered integrating comprehensive parental control features directly into its app.

Giving parents greater control over content filtering, screen time, website access and individual devices would be a very useful and timely addition to the YouFibre service.
-- Dr Khan, 2026-09-21

### *---- "Awful app for awful service"
Only place you can open a chat with them is through the app but it doesn’t work. 

Been trying to get hold of them for about a week as they were supposed to send a mesh device. They never did, and I’ve been charged. Customer service is awful
-- Komadnb, 2026-09-18

### **--- "Unfair existing customer upgrades"
Whilst it’s always great to see an app update. Micks picks is very unfair. Offering existing ‘loyal’ customers an in contract upgrade but charging £8 a month more than offers on your site for new customers
-- Marky614432, 2026-09-06

### *---- "Can’t see bills"
No access to seeing my bills despite it saying go to bills in the accounts area. There is t that option
-- Fuzzyface785, 2026-09-03

### *---- "Worst Company and app"
I regretted choosing this company. Can’t wait for the contract to come in an end.
-- Jonida Jolie, 2026-08-22

### *---- "No Support"
The chat doesn’t work
-- Moose7173, 2026-08-16

### *---- "Customer service is non-existent"
We moved house and, as directed, used the chat function within the app to notify YouFibre. Our new house already had a YouFibre ONT installed and functioning, so no engineer visit was required to transfer service to our new address. 

THREE DAYS after asking to transfer service, no reply had been received. So I complained via the complaints email address I knew from the last time we experienced this radio silence. 

Two days after an initial holding reply noting receipt of our email, I gave up and posted a one-star review on TrustPilot. Within HALF AN HOUR someone replied to us with a real response. Not actually solving the problem but at least acknowledging it was real. 

Three days after that, with no further communication from them, I eventually got through to a customer service person, and explained that they could either let me out of my contract early, or I would continue to publicise the repeated instances of non-existent customer service, and that I only had to deter one person from signing up to them for a 24-month contract to have lost them more money than they would get by pursuing me for the remaining seven months of my contract. 

Within a couple of hours, I got a grovelling email ending fhe contract immediately. 

Don’t touch YouFibre with a barge pole.
-- RedGreenInBlue, 2026-08-11

### ***** "All sorted"
After several weeks of not being able to access the app or website everything is now working perfectly so thanks. The broadband has been perfectly fine all along. just technical issues which appears to have been fixed. thanks
-- diarbyrag, 2026-08-01

### *---- "Avoid at all costs"
Terrible company do your self a favour and avoid these or you will regret it
-- Ian sennett, 2026-07-29

### *---- "App doesn’t work"
App doesn’t work and keeps asking for authority code
-- I Denning, 2026-07-08

### *---- "Feels like a flutter app. Useless"
Literally does nothing; looks janky
-- ratebum, 2026-07-01

### *---- "Terrible company - awful support that does nothing"
An engineer blew the brick out of my wall and they won’t do anything about it and keep stringing me along
-- ReplicantRob, 2026-06-29

### ***** "Does what it says on the tin"
Great service from you fibre in terms of broadband. This is a handy add on for managing the account
-- Karabash1981, 2026-06-29

### *---- "Overpriced promise"
Stuck on a £49.00 deal now selling at £30.00 don’t believe the hype.disappointed customer and the speed isn’t that good !
-- JSteve12156, 2026-06-27

### **--- "I mean it’s alright I suppose"
App seems to work but the UI doesn’t properly respect Apple accessibility features. Being old and somewhat short sighted I have text size increased a little. Which causes page formatting to break on the app. My name sits on top of my address, formatting of the home services section is a bit strange and the due date of current bill overruns the green space it should sit within.
As I said it works ok but clearly the UI testing is inadequate and it makes me wonder where else the dev is lacking in quality.
-- Therealmav, 2026-06-26

### *---- "Portal never works"
I’ve been with BRSK for years. Then when it changed to youfibre I used the app which was ok at first. But recently I have been unable to login, it doesn’t send a verification code and I can’t get help without logging onto the app. How can I of the portal won’t send me a verification code. Not being able to pay on your browser is absolutely ridiculous. SORT IT OUT OR I WILL MOVE!
-- Kwnziebob, 2026-06-26

### ***** "Better"
Idk why people hate it. It’s certainly better than the mobile website.
-- Saif0004, 2026-06-16

### *---- "Can’t log in"
Just like everyone else I can’t log in. Next time I suggest fixing this before sending out an email to everyone to download your app.
-- Boovboov, 2026-06-15

### *---- "What is Wrong???"
What is wrong with this company? The broadband is great but the service and support utter garbage
-- Sy75, 2026-06-06

[View all YouFibre reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)


## YouFibre Store Rankings
| Chart | Country | Category | Rank |
|-------|---------|----------|------|
| Top Free | United Kingdom | Utilities | #71 |




---

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