Worse
Zara
4.71 out of 5
82,984 ratings in India
Zara
Worst customer support and product quality better buy from a store than ordering online from this app.
Zara app is a fraud. Its been 2 months but I didn’t receive my refund amount. And when i try to contact them there AI system only responding. I don’t know what to do now how to get back my money I really didn’t think zara would be fraud.
Zara Customer support is worst. Just focus on bloody scripted language rather than providing the solution.
While talking to chat support, I can’t even go a full minute without the app crashing, and the same chat session is not available when I login on the web through a desktop.
Their product start ripping off just after completion of a month. Worst customer service as well. Denial of call transfer to supervisor and not even accepting that their products are meant for 1 month use only
Previously when I used to order from Zara app the delivery was perfectly fine but this time I received hopscotch order instead of Zara.I raised a complaint with there customer service they told that they will check and revert back to me in two days.Today I got a message telling that they have done a strict check from there side and they delivered the correct product and they can’t do a refund or return of the product.I send them the screenshot of the package and invoice of the order which was inside the package and the customer service was 100% sure that they never make a mistake. I never except this sort of behaviour from zara. Apart from loosing my money they are trying to tell me that I am lying about the issue I am facing.They delivered the wrong package to my address and they are blaming me .I don’t even have a hopscotch account I was not there when the delivery person delivered it else I would have never accepted the order. Very poor customer service and a very bad app never ordering from here again.
I had made a purchased and the pant size didn't fit in, so i opted to return but in the app and web the return page doesn't show my product to click, furthermore your customer care is like that of public sector companies.
i have shopped occasionally online . mostly had to return . never matches the quality that u imagine after seeing the pictures. i hate shopping so i wud prefer online but i been mostly disappointed with what is delivered. in store purchase has worked better for me .
After a few minutes of use the app just stops loading anything. I have to close the app and open it again and again to use it. Fix this problem, it is quite annoying.
Chart
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Category
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Rank
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---|---|---|
Top Free
|
|
6
|
Top Free
|
|
6
|
Top Free
|
|
7
|
Top Free
|
|
11
|
Top Free
|
|
11
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