They will literally admit that they pay therapists different amounts for the same job. Insane!!

I contemplated leaving a review as I was working with our regional support admin. Zeel doesn’t provide service requests in my area so I am constantly out 50+ miles at a time. It didn’t bother me at first since I love working with people but it started to get annoying receiving requests for such a close start time and getting my day prepped and ready to take clients in a way that worked for me mentally. The pay is more than an average spa but for the mileage, I feel they could offer more seeing where we are traveling from. They could also work a partnership out with companies on things for our tires and engine oil changes. I think that if the developers wanted to make some constant money with the therapists in the areas they serve, they should have a better way at managing schedules between providers and clients. I understand that the company seeks contracting as client’s request services but I also feel like you can clearly see the demographics of clientele and base that around the therapists that you do have signed up. If there was a better way at managing the calendars for the providers, you’d keep both sides of the operation a bit more happier as providers clearly don’t have a way to market themselves and we are only working based on the needs. My admin support told me the app was created by folks in tech and they lack having a massage background, where I think they should either survey us more to see how they’re really performing, or hire some LMTs that can give you real insight. I’m unhappy because I would rather have a way of accepting appointments that’s more organized rather than sporadic. It’s crazy to accept appointments in “densely populated” areas, getting stuck in traffic, having to fill up gas tanks, and get through to fulfill an appointment request without the frustration. I only like the idea of the app giving us a way to work with strangers that verify their identities for safety but im not sure how much longer I’ll work with this company.

The instant confirmation never worked, despite several times I told them. The requests come with a significant delay.

I have been with Zeel for a few months and have had nothing but issues with this app. I signed up for all modalities and was getting requests until randomly one day it stopped. When I checked my settings everything looked fine so I contacted support, they said on their end it has me on one modality. They couldn’t explain why it suddenly changed. They fixed this for me and I was back to getting massage requests again. And now today for some reason I’m not getting ANY requests, my friend who is in the same area has been getting multiple requests. Keep in mind I have amazing reviews from my clients. They can’t seem to explain why I’ve stopped getting requests. It’s infuriating because I rely on this for income. I’m missing out on requests because of some issue they can’t even explain.

There is no place to see or take notes for clients so I can remember my clients. Also I just updated the app and now it keeps crashing …

I’ve worked with Zeel for many years now in 2 different states and enjoy the platform. I just don’t understand why I need my fingerprints to access the app or I’ll otherwise receive a pop-up telling me to change my settings every time I log on or change screens. It’s not a major deal but is quite the nuisance to experience. That the only change I would make is to not have to deal with biometric pop ups

My credentials are up to date but ‘action required’ is still on my profile. Please remove so I can continue to bid for zoom yoga classes. Zeel support has been notified many times. Please fix problem-

I’ve been trying to get signed up on Zeel for a couple of weeks now. The gigs pay well in my area and have frequent opportunities. But my massage license has been denied by their third-party that validates licenses. This is incorrect, so I’ve sent multiple messages to support. Support takes weeks to reply and with an insufficient response to solve the issue. I’m not sure if I’ll ever get it figured out. I wish the support team for providers were a lot more efficient and helpful.

The app does not allow me to accept the session once it has been booked. I’ve been having this issue non stop. Please fix it! It’s a pain to be having to remove the app and re installing it

I’ve been working with Zeel since August 2021 and have been very happy with my experience. The hiring process was done within a timely manner and I was able to start working fairly quickly. Every Zeel Representative I’ve interacted with has been communicative and very helpful. There has been a few situations where I felt uncomfortable or unsure about a session, but the Zeel Safety Team always supported and reassured me about my decisions to protect myself and feel safe. There is only so much Zeel can do to protect you, so it’s awesome that they don’t force or coerce you to complete a session if you are uncomfortable or have a bad feeling. If you’re unsure, follow your gut. The only thing I dislike about Zeel is the app bugginess. Sometimes requests will stay on my page past the posted date, multiple requests listed from a client for the same date/time, stating that I have no connection when I do, etc. It’s small petty issues that the team usually fixes for me when I bring it to their attention. Zeel is growing and is updating its software as it goes. I have already seen improvements in the short time I’ve been working with them. I’m happy to be part of the provider team and wished I started working with them sooner!