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Frequently, it does not make any noise, even though it is online and not paired with anything else, other than Wi-Fi or cellular. Their feedback option is broken, so I cannot let them know about other problems as well.

We pride ourselves on customer service and your app is terrible at updating our team of missed messages.

By far the slowest customer chat app I have ever used. I just have to use it now as our company uses Zendesk as whole package. But i hope app developers can work on this to make it better.

What happened to chat? Zendesk couldn’t care less about improvements to their chat mobile app since they bought zopim

Every time I get a notification for a chat I click on it and it says the user has left the chat. Sometimes it will show up minutes later after a full app restart. Another job well done Zendesk.

The app continues to alert you that you're offline outside of business hours and on weekends. Additionally, app won't keep you connected/online.

We use this to communicate with ours clients. The app always deletes the previous text when we switch window to another chore . It is frustrating to rewrite and can’t copy client information. Please improve your errors!

The app has not worked for me for months. I deleted and re downloaded but nothing. I wonder when this will be addressed?

Links aren’t clickable anymore in the user navigation. I have to copy and paste now to see where the user is. Fix this!

I know my username and password but I am not able to login. There is no reason why I can’t get into the account.