--- title: "Zendesk Chat - Reviews, Revenue and Downloads in United States | Apple App Store" description: "Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard. Custome" --- # Zendesk Chat — United States > Chat with customers ![Zendesk Chat App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/74/76/91/747691b5-4a6b-88e8-87e6-ece4958995d6/AppIcon-0-0-1x_U007emarketing-0-8-0-0-85-220.png/400x400bb.png) **Developer:** [Zendesk](https://apptail.io/developer/zendesk-hLrb) **Category:** Business **Rating:** 4.6/5 (757 ratings) **Price:** Free **Bundle ID:** com.zopim.iphone **Store:** Apple App Store **Country:** United States **Version:** 1.22.0 (released 2026-03-05) **Original Release:** 2012-08-07 **App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id549057844) **AppTail Page:** [https://apptail.io/app/zendesk-chat-RXM/united-states](https://apptail.io/app/zendesk-chat-RXM/united-states) ## Zendesk Chat Description Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard. Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app. Benefits of using the app: - Manage, monitor, and reply to visitor conversations from anywhere - Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor - See who's online on your website in real-time and engage with new leads on your website - Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support - Encourage better agent collaboration on the go with agent-to-agent chats - Improve agent response time and reduce typing time with the shortcuts feature - Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off - On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View Learn more about Zendesk Chat (formerly Zopim) and create a free account here: ## Zendesk Chat Screenshots - [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/Purple113/v4/45/76/d3/4576d35a-8ae8-99ff-ce7b-e8faab7de674/pr_source.png/1242x2688.png) - [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/Purple123/v4/2c/bc/0f/2cbc0f61-7644-a379-7766-64c16c05a829/pr_source.png/1242x2688.png) - [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/Purple113/v4/12/03/b2/1203b2ee-53e0-c9e2-63a4-d4b59dd2705b/pr_source.png/1242x2688.png) - [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/Purple123/v4/1b/85/09/1b8509f4-0236-7d36-7518-1d6b44dcd90d/pr_source.png/1242x2688.png) ## Zendesk Chat Rating Breakdown in United States - 5 stars: 617 (82%) - 4 stars: 51 (7%) - 3 stars: 25 (3%) - 2 stars: 14 (2%) - 1 stars: 50 (7%) ## Zendesk Chat Reviews in United States ### ***-- "Lack transfer info" Failure to transfer consumer info automatically within other zd support platform. Also does not automatically assign to employee after accepting chats. Failing since two recent zd support updates. Please fix soon -- Pinaybluhd, 2025-08-21 ### **--- "Needs improvement" I find the app to be inconsistent in usability and lacking the features I would expect from chat communication. It will log me out without telling me - so a built in feature that notifies you before logging out would help. Also, logging back in is a struggle- sometime it won’t accept my correct login credentials. I’ve had to delete and redownload it to test why it’s not working properly many times. When inside a chat with a customer, the ability to view details about the customer/viewing history are hidden - it would be nice to see everything on screen in the chat. In general, it feels old and out of date. I’ve never seen any updates to this app’s features or visuals, and I’ve been using Zendesk for YEARS. Let’s get some attention put here please. -- hates algorithms, 2025-06-04 ### *---- "App needs work." Frequently, it does not make any noise, even though it is online and not paired with anything else, other than Wi-Fi or cellular. Their feedback option is broken, so I cannot let them know about other problems as well. -- Mr. CrossFish, 2023-12-31 ### *---- "Don’t get updates" We pride ourselves on customer service and your app is terrible at updating our team of missed messages. -- Ninjanighthawk, 2022-02-16 ### *---- "Very slow" By far the slowest customer chat app I have ever used. I just have to use it now as our company uses Zendesk as whole package. But i hope app developers can work on this to make it better. -- volkanska, 2021-11-10 ### *---- "Unmaintained app" What happened to chat? Zendesk couldn’t care less about improvements to their chat mobile app since they bought zopim -- POLARISpro489, 2021-09-21 ### *---- "Useless" Every time I get a notification for a chat I click on it and it says the user has left the chat. Sometimes it will show up minutes later after a full app restart. Another job well done Zendesk. -- milehighguy259, 2021-06-21 ### *---- "Annoying notifications" The app continues to alert you that you're offline outside of business hours and on weekends. Additionally, app won't keep you connected/online. -- Matonly1T, 2021-06-05 ### *---- "Unreliable app" We use this to communicate with ours clients. The app always deletes the previous text when we switch window to another chore . It is frustrating to rewrite and can’t copy client information. Please improve your errors! -- JumDarin, 2021-02-25 ### *---- "The app don’t load" The app has not worked for me for months. I deleted and re downloaded but nothing. I wonder when this will be addressed? -- Cspain11, 2021-02-17 [View all Zendesk Chat reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews) ## Zendesk Chat Discovered Keywords - zendesk chat - atendimento ## Apps Similar to Zendesk Chat - [Intercom Conversations](https://apptail.io/app/intercom-conversations-mje/united-states) - [Tidio](https://apptail.io/app/tidio-eCf/united-states) - [Zendesk Sell](https://apptail.io/app/zendesk-sell-bXM/united-states) - [Gorgias Helpdesk](https://apptail.io/app/gorgias-helpdesk-UbN/united-states) - [Tawk.to](https://apptail.io/app/tawkto-jjN/united-states) - [Crisp](https://apptail.io/app/crisp-TZY/united-states) - [Jivo](https://apptail.io/app/jivo-UZY/united-states) - [Freshchat](https://apptail.io/app/freshchat-NUdb/united-states) - [Freshdesk](https://apptail.io/app/freshdesk-OUdb/united-states) - [LiveChat - Support & Sell](https://apptail.io/app/livechat-support-sell-RVkb/united-states) ## Zendesk Chat Available In - [United States](https://apptail.io/app/zendesk-chat-RXM/united-states) - [Türkiye](https://apptail.io/app/zendesk-chat-RXM/turkey) - [India](https://apptail.io/app/zendesk-chat-RXM/india) - [United Kingdom](https://apptail.io/app/zendesk-chat-RXM/united-kingdom) - [Mexico](https://apptail.io/app/zendesk-chat-RXM/mexico) - [Italy](https://apptail.io/app/zendesk-chat-RXM/italy) - [Pakistan](https://apptail.io/app/zendesk-chat-RXM/pakistan) - [Netherlands](https://apptail.io/app/zendesk-chat-RXM/netherlands) - [Brazil](https://apptail.io/app/zendesk-chat-RXM/brazil) - [Spain](https://apptail.io/app/zendesk-chat-RXM/spain) - [Canada](https://apptail.io/app/zendesk-chat-RXM/canada) - [France](https://apptail.io/app/zendesk-chat-RXM/france) - [Australia](https://apptail.io/app/zendesk-chat-RXM/australia) - [Colombia](https://apptail.io/app/zendesk-chat-RXM/colombia) - [China](https://apptail.io/app/zendesk-chat-RXM/china) - [Vietnam](https://apptail.io/app/zendesk-chat-RXM/vietnam) - [Bulgaria](https://apptail.io/app/zendesk-chat-RXM/bulgaria) - [Denmark](https://apptail.io/app/zendesk-chat-RXM/denmark) - [Germany](https://apptail.io/app/zendesk-chat-RXM/germany) - [Saudi Arabia](https://apptail.io/app/zendesk-chat-RXM/saudi-arabia) - [Chile](https://apptail.io/app/zendesk-chat-RXM/chile) - [United Arab Emirates](https://apptail.io/app/zendesk-chat-RXM/united-arab-emirates) - [Romania](https://apptail.io/app/zendesk-chat-RXM/romania) - [Thailand](https://apptail.io/app/zendesk-chat-RXM/thailand) - [Nigeria](https://apptail.io/app/zendesk-chat-RXM/nigeria) - [Sweden](https://apptail.io/app/zendesk-chat-RXM/sweden) - [Malaysia](https://apptail.io/app/zendesk-chat-RXM/malaysia) - [Belgium](https://apptail.io/app/zendesk-chat-RXM/belgium) - [Singapore](https://apptail.io/app/zendesk-chat-RXM/singapore) - [Argentina](https://apptail.io/app/zendesk-chat-RXM/argentina) - [Philippines](https://apptail.io/app/zendesk-chat-RXM/philippines) - [Ukraine](https://apptail.io/app/zendesk-chat-RXM/ukraine) - [Hong Kong SAR China](https://apptail.io/app/zendesk-chat-RXM/hong-kong) - [South Africa](https://apptail.io/app/zendesk-chat-RXM/south-africa) - [Egypt](https://apptail.io/app/zendesk-chat-RXM/egypt) - [Indonesia](https://apptail.io/app/zendesk-chat-RXM/indonesia) - [Russia](https://apptail.io/app/zendesk-chat-RXM/russia) - [Norway](https://apptail.io/app/zendesk-chat-RXM/norway) - [Switzerland](https://apptail.io/app/zendesk-chat-RXM/switzerland) - [Peru](https://apptail.io/app/zendesk-chat-RXM/peru) - [Kuwait](https://apptail.io/app/zendesk-chat-RXM/kuwait) - [Czechia](https://apptail.io/app/zendesk-chat-RXM/czechia) - [Ecuador](https://apptail.io/app/zendesk-chat-RXM/ecuador) - [Portugal](https://apptail.io/app/zendesk-chat-RXM/portugal) - [Poland](https://apptail.io/app/zendesk-chat-RXM/poland) - [Ireland](https://apptail.io/app/zendesk-chat-RXM/ireland) - [Taiwan](https://apptail.io/app/zendesk-chat-RXM/taiwan) - [Israel](https://apptail.io/app/zendesk-chat-RXM/israel) - [Greece](https://apptail.io/app/zendesk-chat-RXM/greece) - [Estonia](https://apptail.io/app/zendesk-chat-RXM/estonia) - [Lithuania](https://apptail.io/app/zendesk-chat-RXM/lithuania) - [New Zealand](https://apptail.io/app/zendesk-chat-RXM/new-zealand) - [Japan](https://apptail.io/app/zendesk-chat-RXM/japan) - [Slovenia](https://apptail.io/app/zendesk-chat-RXM/slovenia) - [South Korea](https://apptail.io/app/zendesk-chat-RXM/south-korea) - [Slovakia](https://apptail.io/app/zendesk-chat-RXM/slovakia) - [Austria](https://apptail.io/app/zendesk-chat-RXM/austria) - [Dominican Republic](https://apptail.io/app/zendesk-chat-RXM/dominican-republic) - [Cyprus](https://apptail.io/app/zendesk-chat-RXM/cyprus) - [Lebanon](https://apptail.io/app/zendesk-chat-RXM/lebanon) - [Sri Lanka](https://apptail.io/app/zendesk-chat-RXM/sri-lanka) - [Belarus](https://apptail.io/app/zendesk-chat-RXM/belarus) - [Finland](https://apptail.io/app/zendesk-chat-RXM/finland) - [Hungary](https://apptail.io/app/zendesk-chat-RXM/hungary) - [Armenia](https://apptail.io/app/zendesk-chat-RXM/armenia) - [Malta](https://apptail.io/app/zendesk-chat-RXM/malta) - [Azerbaijan](https://apptail.io/app/zendesk-chat-RXM/azerbaijan) - [Senegal](https://apptail.io/app/zendesk-chat-RXM/senegal) - [Algeria](https://apptail.io/app/zendesk-chat-RXM/algeria) - [Panama](https://apptail.io/app/zendesk-chat-RXM/panama) - [Kazakhstan](https://apptail.io/app/zendesk-chat-RXM/kazakhstan) - [Iceland](https://apptail.io/app/zendesk-chat-RXM/iceland) - [Cambodia](https://apptail.io/app/zendesk-chat-RXM/cambodia) - [Luxembourg](https://apptail.io/app/zendesk-chat-RXM/luxembourg) - [Uzbekistan](https://apptail.io/app/zendesk-chat-RXM/uzbekistan) - [Madagascar](https://apptail.io/app/zendesk-chat-RXM/madagascar) - [North Macedonia](https://apptail.io/app/zendesk-chat-RXM/north-macedonia) --- ## About AppTail [AppTail](https://apptail.io) is a mobile app intelligence platform providing app analytics, ASO (App Store Optimization) tools, keyword tracking, competitor analysis, revenue estimates, and review monitoring for iOS App Store apps. Track your app's performance, discover ranking keywords, monitor competitors, and analyze market trends. - [Search Apps](https://apptail.io) - [Top Charts](https://apptail.io/top-iphone-apps) - [Sign Up for Full Access](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=footer) *Data provided by [AppTail](https://apptail.io) - Mobile App Intelligence Platform*