Zendesk Support - Reviews, Revenue and Downloads - Apple App Store

Description

Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go!

Some of the key features you’ll find in the app:

// Run your business from the field
If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles.

// Get real-time notifications for critical updates
Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time.

// Focus on today
Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritized for your account.

// Track team performance
If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand!

// Continue a conversation, or create new tickets
Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move.

// Search to find context on your customer
Have better insights while on the move, by viewing a customer’s profile to see tags, organizations, notes, requests, and more.

We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab.

Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.

Learn more about Support and create a free account here: https://www.zendesk.com/support

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Screenshots

User Rating

4.53 out of 5

3,958 ratings in United States

5 star

3,046

4 star

423

3 star

213

2 star

1 star

184

Ratings History

Reviews

Good app but very slow and not responsive

The Zendesk app works okay most of the time. But more often than not it’s unresponsive and you have to open and close the app multiple times to get anything to load

Prefer the webpage

Needs to allow phone calls like the webpage does. Doesn’t show the same amount of info has the webpage.

Dark Mode Not Working

Updated to new version but dark mode isn’t working. Switched to new agent experience like instructions say but nope. Also would like ability to call from within the app.

Easy to use mobile version of the application

This app is so simple to use. I actually prefer it over the web version. I will say that I am still waiting on a “Dark mode” for the app. Apparently many people have asked, but still no Dark mode for both the web version and the mobile app version of Zendesk.

Calls

Can I receive calls on the app? I understand that the pc version has an incoming call feature but I do not see that in app. Thanks,

Been complaining for 3 years

I’ve been complaining about this app for 3 years, requesting a major re design overhaul and nothing has been done. PLEASE FIX THE MENU

It could use some work.

Overall great app. But the app does not load all the time and you have to force quit the app the reopen several times.

Not able to sign in

I’ve not been able to sign in. Every month or so when I have a request, I go to the app, only to find some error pop up. Even after updates, it still doesn’t let me on.

Good, so far!

Login—It seems like the app likes SSO. Wish the alternative method isn’t in grey, small font on lower part of the screen. Viewing tickets, setting up notifications, and such seems to be good. Will discover how well it works in the coming days!

Still not good

App has been out for what seems like forever and it still does not live up to its potential, the biggest obstacle for me right now is the load times on macros, makes it completely useless.

Store Rankings

Ranking History

App Ranking History not available yet

Category Rankings

Chart	Category	Rank
Top Free	Philippines Business	234
Top Free	Argentina Business	247
Top Free	Singapore Business	329
Top Free	Ireland Business	334
Top Free	Denmark Business	390

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