ZOE: Personalized Nutrition

The registration process has no functionality for logging completed tasks in the past. As a result if you dont log everything ‘live’ as you carry out the activities the app will log incorrect info. Im now being told that i need to wait until 9pm to log my breakfast biscuits. Thats not happening. Its 10am, i fasted last night and I’m starving. All they would need to do is add a date option instead of only having a time option.

Took out and paid for zoe membership 18 days ago. I have not been able to make my account as I missed the 1 hour time slot given to open my account on the app. Every time I email Zoe I get a generated reply to tell me to go onto the chat on the app. I can’t do that as I can’t get on the app without an account!!! I keep going round in circles. Maybe someone will contact me following this review

I am trying to cancel my order as I ordered the kit more than two weeks ago and am still yet to receive it. All I get told by an AI agent is to cancel on the app in settings. BUT THERE IS NO SETTINGS IN THE APP!!!! I am getting no where…

The advice is good but the way the app handles recipes is dreadful. If you favourite recipes you end with one long list that you cannot filter for meal type. Similarly, you can’t filter meals, breakfasts for example, by favourites. I’d like to be able to export recipes to Recipe Keeper which is vastly superior to Zoe, but it’s not possible.

The entire Zoe App has collapsed around its ears. Using AI instead of humans has proved to be a fundamental flaw and they’re gaslighting us by pretending that the macros aren’t supposed to work until you get your test results. This is a plain lie as the system used to work like that and they’re desperately trying to cover their tracks. Poor service all round.

For the past few weeks I have been caring for a dying relative. That person has now died and we are going through a period of mourning. It has been impossible to follow the Zoe diet and I asked to pause my subscription. I was told that was not possible and I would need to cancel it and then start the whole process again (& pay for the privilege).

I’ve had two nasty cold and flu bugs since I started Zoe 5 months ago, mostly sticking religiously to the plan. Before Zoe I rarely got these. I haven’t lost any weight despite all the testimonials they flog the product with. I am totally sick of beans chickpeas and lentils and because my profile discouraged me from eating meat (all very low scores plus bad for my gut apparently) I found it very hard to get enough protein. Waste of money. Don’t bother.

Please don’t waste your money on Zoe. I had high hopes when I joined but time after time they have been a let down. From bar codes that can’t be scanned to a faulty glucose monitor (which they did replace) to waiting weeks and weeks for results and analysis which you then can’t obtain because they lock you out of the app. So I have spent hundred of Pounds for absolutely nothing. It’s simply not worth the money and the glucose results I have had are from the company who made the monitor (not Zoe) - which tells you what you’d expect (your glucose goes up after you eat. It’s not rocket science). Maybe I would feel differently if I had actually received the analysis of the various samples and diet/ glucose response but there is no sign of these and now I can’t even open the app to see where they are. When I log in it tells me I need to join so presumably they want more money even though they’re the ones who have taken weeks to analyse the samples. Please please please don’t waste your money on Zoe. They just want your data for their scientific studies and make you pay for the privilege- they’re incompetent at providing the services you have paid a lot of money for.

Try getting out of this once you’ve joined - good luck it’s like being in a cult! I just want to cancel my monthly membership but it’s like trying to decipher code! No one will answer emails or the chat and the listed process for cancellation is simply made up. I had to email them repeatedly to cancel the auto renew of a whopping £299 !!! Auto renew of £299 - that’s flippin unethical and relying on peoples busy lives to make them money ffs. If you’re reading reviews to decide whether or not to join then please think long and hard.

The only chance of Zoe being personalised is gone now that the 1-2-1 support from a nutritionist is replaced with AI. EVERYONE’s advice is identical irrespective is all the fancy testing: eat less meat, more beans and more other whole fruit and veg. Avoid ultra-processed foods. That’s it! Do not expect a magic bullet or any other groundbreaking information. If that wasn’t enough, the app is fiddly and crashes regularly. I do not recommend.