Zoho Desk

… and the reason I was trying this, was to report a bug. We are using multiple languages in our own Zoho help center. But when I try to add an article in a different language to a ticket response, it always ends up in the default language. Can you please fix this? Apart from that, the app gets better and better.

hi guys, your mobile App is a real pleasure to use. I like the instant visual feedback on ticket updates / view changes. Even more important for my user experience is the feature to show tickets to be set to ‚closed‘ by myself in the list of ‚open‘ tickets until I refresh the page. This needs to remain a basic feature of the mobile App because you stay on track, even if you tap somewhere nearby the button meant accidentally. glad to report that this release makes my remote work experience to became very comfortable. Especially compared to the other ‚z’-peoples solution. Thank you.

System läuft einfach nur flüssig Das Zoho Team ist Einfach nur sympathisch

If you want use it in Germany I only can say: put it to the rubbish bean! Not systematically, not integrated at all, not intuitive to use and especially full of bugs and translation errors as well as mixed German English. Quick development without quality isn’t anything we need. Too expensive which over all costs and not suitable at all.

Super App, funktioniert einwandfrei am iPad und am iPhone unsere 10 Agent sind somit flexibel in der Beantwortung der Tickets. Danke.

Status change is not working.

The iPhone app, just like the desktop version, is glitchy and unreliable. The cache refresh always has issues making recent records unavailable in searches sometimes for hours. Notifications are rarely delivered in real time, and push notifications sometimes just stop without the settings being turned off on the phone. When making changes to the properties of a ticket and saving, almost always at least one category doesn’t actually save. The app, as well as the desktop version, really need a lot of work to be considered a top tier product in my opinion.

Get this App amazing as Help Desk

Everywhere you w

Decent app but sometimes hard to find tickets and notification sometimes led nowhere.