---
title: "Zoho Desk - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "Put your customers at the heart of your business, even when you're on the move. Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your"
---

# Zoho Desk — United States
> Customer Service Software

![Zoho Desk App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/aa/c7/9b/aac79bc3-fe54-f70f-a33d-01d52ab7e920/AppIcon-0-0-1x_U007emarketing-0-0-0-8-0-0-85-220.png/434x0w.png)

**Developer:** [Zoho](https://apptail.io/developer/zoho-Io) (India)
**Category:** Business
**Rating:** 4.7/5 (1,636 ratings)
**Price:** Free
**Bundle ID:** com.zoho.zsupport
**Store:** Apple App Store
**Country:** United States
**Version:** 2.11.12 (released 2026-09-29)
**Original Release:** 2013-09-04
**Languages:** Spanish, German, Bengali, Chinese, Korean, Danish, French, Hebrew (modern), Hindi, English, Icelandic, Italian, Japanese, Kazakh, Marathi, Dutch, Norwegian Bokmål, Oriya, Portuguese, Russian, Thai, Tamil, Telugu, Turkish, Vietnamese, Arabic

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id692742510)
**AppTail Page:** [https://apptail.io/app/zoho-desk-pbeb/united-states](https://apptail.io/app/zoho-desk-pbeb/united-states)

## Zoho Desk Description
Put your customers at the heart of your business, even when you're on the move.
Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy!

The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version.

Here's how Zoho Desk makes your customer support help desk truly mobile:

Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.

See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.

Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.

Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.

Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.

Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.

We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.

## Zoho Desk Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/26/35/e8/2635e89c-c556-907f-ef72-6878695485b9/2baf0037-61fb-49fb-9e78-b648ee785687_Screen_4.png/2732x2048.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/1d/68/d4/1d68d431-9171-0c93-a1ee-447fa6cd2608/002bbd7c-8697-4eed-8400-1010cde8a8c2_Screen_1.png/2732x2048.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/81/59/24/81592462-6a76-b8aa-357a-1eec8456007c/631ab1e2-2a88-489f-9e85-f991ed818137_Screen_2.png/2732x2048.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/0f/0b/66/0f0b66a0-93fb-adc9-33e1-19339da52f5a/Screen_7.png/2732x2048.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/09/bb/e7/09bbe71a-3cc3-4ada-555f-71cbb83fbbe7/Screen_5.png/2732x2048.png)
- [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/2e/14/d8/2e14d80c-a492-c9c6-2cac-3e8c76ad233d/Screen_6.png/2732x2048.png)
- [Screenshot 7](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/6e/2f/10/6e2f1002-fd53-51fc-9b23-e064383126e5/8c7ca099-69be-4084-9518-b126403efd2f_Screen_3.png/2732x2048.png)

## Zoho Desk Rating Breakdown in United States
- 5 stars: 1,383 (85%)
- 4 stars: 140 (9%)
- 3 stars: 42 (3%)
- 2 stars: 19 (1%)
- 1 stars: 52 (3%)

## Zoho Desk Reviews in United States

### ***-- "Unreliable"
The iPhone app, just like the desktop version, is glitchy and unreliable. The cache refresh always has issues making recent records unavailable in searches sometimes for hours. Notifications are rarely delivered in real time, and push notifications sometimes just stop without the settings being turned off on the phone. When making changes to the properties of a ticket and saving, almost always at least one category doesn’t actually save. The app, as well as the desktop version, really need a lot of work to be considered a top tier product in my opinion.
-- Mizgeministarz, 2024-12-14

### ***** "Help Desk Essential"
Get this App  amazing as Help Desk
-- IT Director Young, 2024-12-03

### ***** "Beta Experience"
Everywhere you w
-- emmy logo, 2024-11-06

### ****- "Decent"
Decent app but sometimes hard to find tickets and notification sometimes led nowhere.
-- Anon80205, 2024-09-16

### *---- "Scammers. DO NOT DOWNLOAD!"
These folks are scammers!
-- Bueller101, 2024-08-02

### ***** "Love Zoho"
I own a number of businesses and just migrated to Zoho desk to make things easier and more affordable.  Not a problem nearly two weeks in almost and cheaper than the competition and offers just a tad more.  I also love that there is a chat function, knowledge base, and I can easily communicate with my remote people from their desks.  

Zoho has made the migration to fully remote really easy so thanks.
-- TrueCrownstore, 2024-06-13

### **--- "Good to use when on the road, but notifications stopped working"
This is a great app to use when I am not working in my usual office setup, but notifications stopped going through months ago.  

I was able to get notifications when a customer responded or a new ticket came in, but not they just don’t show up at all.  Very frustrating.
-- MACandCHEESE48, 2024-05-08

### ****- "Decent ticketing program"
Too many things basic features behind a Paywall that requires an enterprise edition for half the features I’d never use
-- ellusionx112, 2024-02-28

### ***** "Easy to use"
Love that the application is easy to use and that I still have access to many of the tagging features of the web browser. My only complaint is that ticket links don’t auto open the app. Still a great app.
-- awilkins23, 2024-02-23

### *---- "Customer Service is Bad"
Honestly the ticket program is good but being in IT and changing phones or going through different computers getting back into your account is near impossible. You can’t get in without being signed in your account. 

When I ask for assistance to get a code or access you don’t hear back for several days if not over a week and with silly responses like “You have back up codes. Use those.” If I had them I would so there is a response back with another several days without a response. 

I haven’t been in my system for about 6 days now and with the worst customer service available I can’t see myself using them moving forward. After I’m done with them I will move to another ticket method for our company.
-- Jdiaz613, 2023-11-06

[View all Zoho Desk reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)




## Apps Similar to Zoho Desk
- [Microsoft 365 Admin](https://apptail.io/app/microsoft-365-admin-qme/united-states)
- [Freshsales](https://apptail.io/app/freshsales-Msi/united-states)
- [Zendesk Support](https://apptail.io/app/zendesk-support-OjH/united-states)
- [Aircall](https://apptail.io/app/aircall-XWM/united-states)
- [HPE Networking Instant On](https://apptail.io/app/hpe-networking-instant-on-RgO/united-states)
- [Microsoft Azure](https://apptail.io/app/microsoft-azure-MuT/united-states)
- [Freshservice](https://apptail.io/app/freshservice-KwT/united-states)
- [NinjaOne Mobile](https://apptail.io/app/ninjaone-mobile-fzT/united-states)
- [Freshdesk](https://apptail.io/app/freshdesk-OUdb/united-states)
- [UID Enterprise](https://apptail.io/app/uid-enterprise-ICOj/united-states)

## Zoho Desk Available In
- [United States](https://apptail.io/app/zoho-desk-pbeb/united-states)
- [India](https://apptail.io/app/zoho-desk-pbeb/india)
- [United Kingdom](https://apptail.io/app/zoho-desk-pbeb/united-kingdom)
- [Canada](https://apptail.io/app/zoho-desk-pbeb/canada)
- [Mexico](https://apptail.io/app/zoho-desk-pbeb/mexico)
- [Australia](https://apptail.io/app/zoho-desk-pbeb/australia)
- [South Africa](https://apptail.io/app/zoho-desk-pbeb/south-africa)
- [Nigeria](https://apptail.io/app/zoho-desk-pbeb/nigeria)
- [Germany](https://apptail.io/app/zoho-desk-pbeb/germany)
- [France](https://apptail.io/app/zoho-desk-pbeb/france)
- [Brazil](https://apptail.io/app/zoho-desk-pbeb/brazil)
- [United Arab Emirates](https://apptail.io/app/zoho-desk-pbeb/united-arab-emirates)
- [Spain](https://apptail.io/app/zoho-desk-pbeb/spain)
- [Egypt](https://apptail.io/app/zoho-desk-pbeb/egypt)
- [Italy](https://apptail.io/app/zoho-desk-pbeb/italy)
- [Saudi Arabia](https://apptail.io/app/zoho-desk-pbeb/saudi-arabia)
- [Colombia](https://apptail.io/app/zoho-desk-pbeb/colombia)
- [Netherlands](https://apptail.io/app/zoho-desk-pbeb/netherlands)
- [Philippines](https://apptail.io/app/zoho-desk-pbeb/philippines)
- [Türkiye](https://apptail.io/app/zoho-desk-pbeb/turkey)
- [Chile](https://apptail.io/app/zoho-desk-pbeb/chile)
- [Argentina](https://apptail.io/app/zoho-desk-pbeb/argentina)
- [Israel](https://apptail.io/app/zoho-desk-pbeb/israel)
- [New Zealand](https://apptail.io/app/zoho-desk-pbeb/new-zealand)
- [Thailand](https://apptail.io/app/zoho-desk-pbeb/thailand)
- [Dominican Republic](https://apptail.io/app/zoho-desk-pbeb/dominican-republic)
- [Vietnam](https://apptail.io/app/zoho-desk-pbeb/vietnam)
- [Japan](https://apptail.io/app/zoho-desk-pbeb/japan)
- [Switzerland](https://apptail.io/app/zoho-desk-pbeb/switzerland)
- [Panama](https://apptail.io/app/zoho-desk-pbeb/panama)
- [Belgium](https://apptail.io/app/zoho-desk-pbeb/belgium)
- [Pakistan](https://apptail.io/app/zoho-desk-pbeb/pakistan)
- [Romania](https://apptail.io/app/zoho-desk-pbeb/romania)
- [Kenya](https://apptail.io/app/zoho-desk-pbeb/kenya)
- [Peru](https://apptail.io/app/zoho-desk-pbeb/peru)
- [Ireland](https://apptail.io/app/zoho-desk-pbeb/ireland)
- [Denmark](https://apptail.io/app/zoho-desk-pbeb/denmark)
- [Poland](https://apptail.io/app/zoho-desk-pbeb/poland)
- [Greece](https://apptail.io/app/zoho-desk-pbeb/greece)
- [Ukraine](https://apptail.io/app/zoho-desk-pbeb/ukraine)
- [China](https://apptail.io/app/zoho-desk-pbeb/china)
- [Jordan](https://apptail.io/app/zoho-desk-pbeb/jordan)
- [Portugal](https://apptail.io/app/zoho-desk-pbeb/portugal)
- [Singapore](https://apptail.io/app/zoho-desk-pbeb/singapore)
- [Russia](https://apptail.io/app/zoho-desk-pbeb/russia)
- [Austria](https://apptail.io/app/zoho-desk-pbeb/austria)
- [Sweden](https://apptail.io/app/zoho-desk-pbeb/sweden)
- [Malaysia](https://apptail.io/app/zoho-desk-pbeb/malaysia)
- [Ghana](https://apptail.io/app/zoho-desk-pbeb/ghana)
- [Sri Lanka](https://apptail.io/app/zoho-desk-pbeb/sri-lanka)
- [Hungary](https://apptail.io/app/zoho-desk-pbeb/hungary)
- [Ecuador](https://apptail.io/app/zoho-desk-pbeb/ecuador)
- [Hong Kong SAR China](https://apptail.io/app/zoho-desk-pbeb/hong-kong)
- [Indonesia](https://apptail.io/app/zoho-desk-pbeb/indonesia)
- [Honduras](https://apptail.io/app/zoho-desk-pbeb/honduras)
- [Malta](https://apptail.io/app/zoho-desk-pbeb/malta)
- [Oman](https://apptail.io/app/zoho-desk-pbeb/oman)
- [Croatia](https://apptail.io/app/zoho-desk-pbeb/croatia)
- [Czechia](https://apptail.io/app/zoho-desk-pbeb/czechia)
- [Cyprus](https://apptail.io/app/zoho-desk-pbeb/cyprus)
- [Kuwait](https://apptail.io/app/zoho-desk-pbeb/kuwait)
- [Lebanon](https://apptail.io/app/zoho-desk-pbeb/lebanon)
- [Namibia](https://apptail.io/app/zoho-desk-pbeb/namibia)
- [Norway](https://apptail.io/app/zoho-desk-pbeb/norway)
- [Uruguay](https://apptail.io/app/zoho-desk-pbeb/uruguay)
- [Qatar](https://apptail.io/app/zoho-desk-pbeb/qatar)
- [Jamaica](https://apptail.io/app/zoho-desk-pbeb/jamaica)
- [Iceland](https://apptail.io/app/zoho-desk-pbeb/iceland)
- [Paraguay](https://apptail.io/app/zoho-desk-pbeb/paraguay)
- [Uganda](https://apptail.io/app/zoho-desk-pbeb/uganda)
- [Azerbaijan](https://apptail.io/app/zoho-desk-pbeb/azerbaijan)
- [Suriname](https://apptail.io/app/zoho-desk-pbeb/suriname)
- [Slovakia](https://apptail.io/app/zoho-desk-pbeb/slovakia)
- [Finland](https://apptail.io/app/zoho-desk-pbeb/finland)
- [Luxembourg](https://apptail.io/app/zoho-desk-pbeb/luxembourg)
- [Lithuania](https://apptail.io/app/zoho-desk-pbeb/lithuania)
- [Armenia](https://apptail.io/app/zoho-desk-pbeb/armenia)
- [Latvia](https://apptail.io/app/zoho-desk-pbeb/latvia)
- [Mauritius](https://apptail.io/app/zoho-desk-pbeb/mauritius)
- [Brunei](https://apptail.io/app/zoho-desk-pbeb/brunei)
- [Bahrain](https://apptail.io/app/zoho-desk-pbeb/bahrain)
- [Bulgaria](https://apptail.io/app/zoho-desk-pbeb/bulgaria)
- [Slovenia](https://apptail.io/app/zoho-desk-pbeb/slovenia)
- [Tunisia](https://apptail.io/app/zoho-desk-pbeb/tunisia)
- [North Macedonia](https://apptail.io/app/zoho-desk-pbeb/north-macedonia)
- [Nepal](https://apptail.io/app/zoho-desk-pbeb/nepal)
- [Senegal](https://apptail.io/app/zoho-desk-pbeb/senegal)
- [Nicaragua](https://apptail.io/app/zoho-desk-pbeb/nicaragua)
- [Kazakhstan](https://apptail.io/app/zoho-desk-pbeb/kazakhstan)
- [Taiwan](https://apptail.io/app/zoho-desk-pbeb/taiwan)
- [Belize](https://apptail.io/app/zoho-desk-pbeb/belize)
- [Cayman Islands](https://apptail.io/app/zoho-desk-pbeb/cayman-islands)
- [Algeria](https://apptail.io/app/zoho-desk-pbeb/algeria)
- [Madagascar](https://apptail.io/app/zoho-desk-pbeb/madagascar)
- [Angola](https://apptail.io/app/zoho-desk-pbeb/angola)
- [Belarus](https://apptail.io/app/zoho-desk-pbeb/belarus)
- [Barbados](https://apptail.io/app/zoho-desk-pbeb/barbados)
- [Mali](https://apptail.io/app/zoho-desk-pbeb/mali)
- [Macao SAR China](https://apptail.io/app/zoho-desk-pbeb/macau)
- [Uzbekistan](https://apptail.io/app/zoho-desk-pbeb/uzbekistan)
- [Bermuda](https://apptail.io/app/zoho-desk-pbeb/bermuda)
- [South Korea](https://apptail.io/app/zoho-desk-pbeb/south-korea)
- [Grenada](https://apptail.io/app/zoho-desk-pbeb/grenada)
- [Estonia](https://apptail.io/app/zoho-desk-pbeb/estonia)
- [Guyana](https://apptail.io/app/zoho-desk-pbeb/guyana)
- [Botswana](https://apptail.io/app/zoho-desk-pbeb/botswana)
- [British Virgin Islands](https://apptail.io/app/zoho-desk-pbeb/british-virgin-islands)
- [Venezuela](https://apptail.io/app/zoho-desk-pbeb/venezuela)

---

## About AppTail

[AppTail](https://apptail.io) is a mobile app intelligence platform providing app analytics, ASO (App Store Optimization) tools, keyword tracking, competitor analysis, revenue estimates, and review monitoring for iOS App Store apps. Track your app's performance, discover ranking keywords, monitor competitors, and analyze market trends.

- [Search Apps](https://apptail.io)
- [Top Charts](https://apptail.io/top-iphone-apps)
- [Sign Up for Full Access](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=footer)

*Data provided by [AppTail](https://apptail.io) - Mobile App Intelligence Platform*