Agoda: Cheap Flights & Hotels

This app is not well thought out. It doesn’t compare to the quality and user experience that Airbnb and Booking offer. Agoda needs to review user experience and work on the UI. It is frustrating to use this app vs competitors.

Been fighting with Agoda for a refund for weeks after a horrible stay. The property was run down and did not reflect the photos in the listing. Agoda will not issue a refund automatically, while we gave photo proof of the horrible conditions as we could not stay there and checked out immediately. Bugs in the bed, leak in roof, black mold covering the walls of the room. Black pool , not to mention the dirty property. Agoda cannot reach the property and they refuse to give us a refund without property approval. This is unacceptable. They have horrible customer service and keep sending me surveys to fill out. I canceled 4 bookings with them because of this experience and will not be giving them anymore business. Waiting for my refund. Use booking.com instead

Overcharged 13 percent for our hotel booking. I do not recommend to use Agoda.

Don’t use this platform for booking anything. I contacted Customer service for help with a hotel booking and they did nothing to help. All I got was a oh sorry don’t want to help but we will take your 500$ They let scammers pose as a hotels to steal your money. DO NOT USE THIS PLATFORM.

Where you can do this thing on website. Please update the app.

Customer service is beyond horrible! Their AI ONLY ANSWERS SET QUESTIONS. Obviously, one needs customer service to help one with a difficult question. Their page is unwieldy and designed to frustrate one so badly that you give up seeking help.

Tried booking, made me go and send my credit card info and government ID. The annoying thing is that my credit card name and number is not on the same side of the card. So they dont accept it. They charge 10$ extra for the same hotel that I found in trips.com. Also, the app was buggy as hell, I can't cancel my booking trying saying I have duplicate booking. Bad app experience. I ended up using trips.com instead, it's fast no government info needed and it's much cheaper.

I have over 100 booking with Agoda and my experience for past 2 years is not positive. 1- Your customer service representative in 90% of the time extremely rude and unprofessional and useless 2- Your price match guarantee is a scam, I have tried multiple occasions and always manipulated by your customer service team 3- Serious issues never resolved ( fake hotel pictures, really bad hotel condition, etc.. ) You basically just making money with ZERO care and understanding of your customers 4- You need to take serious action to take responsibility for the problem that you caused in my case for past 2 years. 5- improve your service and get rid of lots of bad customer representative in your company and START to care for your loyal customers experience.

Always seems to be the cheapest prices

Loved the discounts for first time user and saved $19.88. Will definitely use the app again.