Airalo：eSIM 旅遊和網際網路

I am so disappointed with the eSIM I bought for my visit in Japan south early this year, 80% of the time there is no connection at all, I try to get help from Airalo , all they suggested is turn off the phone and turn back on again so it will reconnect again, it works but only for about an hour and I end up have to keep turning my phone on and off , very frustrating. I have used Airalo eSIM in Canada last year and it works ok and I am surprised that it doesn’t work well in Japan.

This app is not user friendly, you could only by luck to activate it, even institutions move so fast you couldn’t follow it, when data is running out , there is no notifications and you will be off the grid in a state of panic, not recommended if you hv other choices.

I tried using it in Hong Kong and Malaysia and in both places it didn’t want to activate after following all the instructions. When you rely in a service to communicate and then you are stuck without being able to do anything because it doesn’t work is very frustrating… in HK it took me long time to get my money back… the customer service is very slow. The chat only solves basic issues and if you need something more complex it has to be by email which when you are having internet problems is the worse way to communicate …, using WhatsApp for those cases would be more helpful… Very frustrated

Offers flexible data plans to suit my need with reasonable price. Stable connectivity. Staff was quick to respond and helpful. Highly recommend.

Airalo is convenient and cheap. Doesn’t matter though because your esim gets no data half the time. In Germany, in middle of Frankfurt, five bars but EDGE data that can’t even load Google maps. Three days in a row and data loads 20% of the time. Complained to support, they explain that it’s up to the network providers to prioritize and nothing they can do. No refunds. Better luck next time. So I paid for an esim that may or may not work. Would not buy again. Stay away.

Easy to buy thru apps, however not easy to activate the card although there is an instruction. I need help from other people so I only started to use on the second day. But the follow up step to remind me the data was low and the top up procedure were efficient.

Not an easy experience to activate

Felt like the app hanged after purchasing an esim but everything worked! Apart from that everything is perfect

Bought 10Gb for HK roaming and after using 5Gb, signal became sporadic and eventually came to a grinding halt in Central HK, had to use the wifi at IFC mall.

Easy, convenient, fast with cheap reliable coverage, always use the service with no problems!