Airbnb

I have been using the platform and the app from 2018, and I have to say that at first was quite placement to see that there is a service that is treating hosts and guests in a equal manner, but a lot has changed since then now I only see outrageous prices, disappointing services, no possibility to get a refund if something goes wrong, wrong descriptions, and many other issues. To summarize: greedy, unrealistic, unethical, toxic etc. Sorry AirBNB but you have a problem or maybe more!

I had a one month booking and the host cancel it 3 days before. I had to stay for hours in chat with the support but no solution. They only give me a 20% cupon to book something else but all the prices were 50% higher with such a short term booking. They gave me some links within their range of budget but 20 km away from my initial booking. Officially they promise you a similar booking in case of cancellation but is not true. They just want not to loose money. So, you as a customer, will be the one loosing, always, in case of cancellation. Either money or lower booking standards and lot of time. Also, the support is very slow responding. Why, if I, as client, i am changing my mind i loose all the money from my booking that was paid in advance but the host is not accountable for anything if they cancel?

Liking airbnb is like liking kamala.

Lack of professionalism and worst ever support service. The hosts can lie about everything and pretend the guests broke things inside the house and ask for extra payment from the guests to rebuild their homes for free. Airbnb allows this kind of thievery and even support this thieves. I highly recommend you avoid this app and use other apps like Booking.com or similar apps.

I have been using Airbnb and got good stays in the previous years. This month IT HAPPENED! Airbnb isn’t what it used to be. I spent 2 days trying to book a flat in Austria. The hosts did not respond in time, the availability expired meanwhyle (or wasn’t updated correctly from the start). After a weekend I am still trying to find a place to stay, I lost money with 3 payments and 3 refunds, and Airbnb’s “Support Ambassador” (or better “Embarasser”) just told me it is my foult, to read the terms and conditions more carefully. 😳 I know the hosts and the guests are both Airbnb’s customers, but it is your job to balance the two parts of the deal. THANK GOD we have BOOKING! 4 confirmed bookings in 1 day! Airbnb 0 - 4 BKing. This is life.

I have spent 2 days on this app, paying then getting a refund (because the host forgot to updated the house availability ) or just waiting for an acceptance of payment from the host, to no result. I needed up taking back the request. In my experience , it is a big joke, where people are as always - not held accountable for their actions. Very disappointing.

I had a bad experience with one of their listings and they were very quick to help me and offer a full refund

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I had a reservation for an apartment that was not accurately represented on the map; after finding this (15 minutes after reservation), I tried to talk with their support: 5 calls, 5 support agents in 8+ hes.. and they didn't solve a thing. I tried to request a chargeback from Revolut, but it wasn't settled. Terrible support, I’m switching back to Booking.com

I had a problem with the host who claimed I did some damages. Airbnb pretended to investigate the situation and decided to directly take the money from may credit card. I tried to contact them but I received zero support. I will not use Airbnb again. Booking is far better than them, at least for the customer support. I wrote another review and it is was not published.