Amtrak

Llevo varios días intentando cambiar mi pasaje, que compré en enero para irme en abril. Pero no logró hacerlo. Les he escribo más de cinco correos y nadie me responde. Nl acusan recibo. No entiendo. Vivo en Chile, por eso no los llamo. Temo que me salga una llamada internacional muy cara. Necesito AYUDA!

I love trains!!

There are so many bugs and poorly designed, not fully thought out things in this new app. Clearly no testing was done. Basic things just don’t work properly.

But I hate this new update I have used versions of the amtrak apps offered for over 10 years. I even remember the days when there was a contest to “tag-in” at stations you passed and accumulate points(not good for travel) as a fun game. They had a very decent easy to navigate app until this recent update. It’s really awful The way the information. Is partitioned makes it difficult to navigate. The sensitivity from my phone/thumb/app is not well attenuated so I often have to tap on an arrow more than once to get a window to open. When the window opens it’s not in view so I now have to scroll down to see any info that I’m trying to access. Will I adjust to it? Probably Is it a good direction? I think not A lot of apps are moving in similar directions and I have sensed for years these “innovations” are more about the software writers creating new patterns than it is about user-friendliness It forces me to stay on longer which just might be their rationale. I wish they could go back to the old layout Quicker and easier and since I have needed to change tickets on the fly much preferable It’s really too bad since I doubt they ever will Since I love amtrak and want to continue to ride I will use it But I’m very disappointed

They redesigned the app and turned the homepage into a giant ad for a credit card. I get Amtrak needs revenue but this ain’t the way. Plus, after all these years, it *still* doesn’t support landscape on iPad. Apps should be banned from the store if they don’t support landscape and portrait on iPad. I’m not joking. This is amateur hour.

Traveling on Amtrak has been fine but the app is terrible. I constantly need to delete it and download again. It freezes and it doesn’t switch travel days when looking to book. Also not a fan of the prices constantly changing and usually going up.

I tried buying a ticket multiple times, and it said it said “ there is something wrong with our system, try again” I tried this 3 TIMES. and it didn’t allow me to purchase it. During this time, someone else was able to purchase the coach ticket and I now am forced to spend $88 on a ticket instead of $46. What a disappointment.

Am a big fan of Amtrak. And while the prior app was not ideal, it worked. Current version is NOT ready for prime time. And while they are at it, why not integrate guest rewards into the app?

Conductor Andrew, his Assistant and crew are very helpful and friendly on all trips I have taken

There’s no way to book with my rewards points? Kind of useless tbh.