Amtrak

I tried 100 Times to book with a French phone number it never worked. I had to put a fake number to get my booking. So disappointing. Screenshot available.

Système de paiement catastrophique, numéro de téléphone obligatoire pour réserver mais gestion du format également catastrophique et de plus aléatoire, « 1 left at this price », placé dans le panier et disponible lors du paiement mais paiement impossible, encore une application qui apprend à garder son sang-froid..

Trains are late, AC absolutely disfunctional, service onboard very limited.

Impossible d’accéder au paiement du panier ! Vraiment ballot …

L’application est très simple d’utilisation, beaucoup de choix et les trains sont spacieux, vous avez de la place pour vos jambes contrairement aux trains français !!

Application pourrie. Impossible de valider le paiement. On fait toute la recherche, on renseigne toutes les informations nécessaires, et à la validation du paiement un message d’erreur s’affiche systématiquement bloquant la possibilité de réserver et payer le billet !

This app was perfectly tailored for my iPhone and I thank you for that. It truly simplifies my journey. Thank you.

I love trains!!

There are so many bugs and poorly designed, not fully thought out things in this new app. Clearly no testing was done. Basic things just don’t work properly.

But I hate this new update I have used versions of the amtrak apps offered for over 10 years. I even remember the days when there was a contest to “tag-in” at stations you passed and accumulate points(not good for travel) as a fun game. They had a very decent easy to navigate app until this recent update. It’s really awful The way the information. Is partitioned makes it difficult to navigate. The sensitivity from my phone/thumb/app is not well attenuated so I often have to tap on an arrow more than once to get a window to open. When the window opens it’s not in view so I now have to scroll down to see any info that I’m trying to access. Will I adjust to it? Probably Is it a good direction? I think not A lot of apps are moving in similar directions and I have sensed for years these “innovations” are more about the software writers creating new patterns than it is about user-friendliness It forces me to stay on longer which just might be their rationale. I wish they could go back to the old layout Quicker and easier and since I have needed to change tickets on the fly much preferable It’s really too bad since I doubt they ever will Since I love amtrak and want to continue to ride I will use it But I’m very disappointed