Amtrak

No possibility to change trip. Not in desktop and not in this app.

1. The app refuses to start up, I have to reinstall and install it all the time 2. As a non US citizen I cannot sign up or sign in so I have to fill out my reservation number each time 3. The app (and email forms offering updates) will not explain why it does not work for me, thus driving me crazy 4. Get the app updated already! Serve you customer, please!

Nothing works, no feedback, no email, no chat, no payments.

I am panicking now.

As a foreigner I cannot buy or change tickets unless I put in a US billing address, while the app offers the possibility to enter a foreign address. If I am not online, the app will not start propperly, while my trips are stored in the app (and lucky in ios's passbook).

I love trains!!

There are so many bugs and poorly designed, not fully thought out things in this new app. Clearly no testing was done. Basic things just don’t work properly.

But I hate this new update I have used versions of the amtrak apps offered for over 10 years. I even remember the days when there was a contest to “tag-in” at stations you passed and accumulate points(not good for travel) as a fun game. They had a very decent easy to navigate app until this recent update. It’s really awful The way the information. Is partitioned makes it difficult to navigate. The sensitivity from my phone/thumb/app is not well attenuated so I often have to tap on an arrow more than once to get a window to open. When the window opens it’s not in view so I now have to scroll down to see any info that I’m trying to access. Will I adjust to it? Probably Is it a good direction? I think not A lot of apps are moving in similar directions and I have sensed for years these “innovations” are more about the software writers creating new patterns than it is about user-friendliness It forces me to stay on longer which just might be their rationale. I wish they could go back to the old layout Quicker and easier and since I have needed to change tickets on the fly much preferable It’s really too bad since I doubt they ever will Since I love amtrak and want to continue to ride I will use it But I’m very disappointed

They redesigned the app and turned the homepage into a giant ad for a credit card. I get Amtrak needs revenue but this ain’t the way. Plus, after all these years, it *still* doesn’t support landscape on iPad. Apps should be banned from the store if they don’t support landscape and portrait on iPad. I’m not joking. This is amateur hour.

Traveling on Amtrak has been fine but the app is terrible. I constantly need to delete it and download again. It freezes and it doesn’t switch travel days when looking to book. Also not a fan of the prices constantly changing and usually going up.