Apple Support

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Great support by Henry & Patricia. They couldn’t solve the issue immediately but took me through so many options and eventually my problem was solved. Sometimes all you really need is patience. Honestly some of the best call centre agents I’ve spoken to in all industries.

I downloaded the Apple Support App with high hopes of resolving my issues efficiently, but unfortunately, my experience has been frustrating. It's perplexing why this app exists if the support team consistently redirects me to call their support phone number instead of addressing my concerns directly. I've faced repeated disconnections from the chat, resulting in the need to explain my issue to new team members each time. What's even more aggravating is the reluctance of support team members to escalate my problem and their insistence on referring me back to the phone number. For these reasons, I have to give the Apple Support App a one-star rating, but in all honesty, it's worth zero stars in my book. In addition to my frustrations with the Apple Support App, my experience with their phone support has been equally exasperating. When I call the provided phone number, I find myself having to explain my issue all over again, and it appears that the support team member on the other end doesn't fully comprehend the problem. Instead of addressing my specific issue, they tend to share generic FAQ documents that offer little value. Only after persistent requests do they finally acknowledge the transcript and attached screenshots I've provided. Despite this, I'm currently on hold, and it has been a staggering 2.5 hours with no resolution in sight. This entire experience has left me thoroughly dissatisfied with Apple's support system.

Useless. The only option is to call an 0800 number that is not free on a mobile phone!?! How about online chat, or a callback service, or, hang on! I know! A data call! Maybe FaceTime?!?! 😤

For a company so focused on accessibility, this support app leaves much to be desired. The only support option is a phone call. I don’t do phone calls. Why is there no text chat option?

凭什么低版本系统用不了？😡😡😡

手机不想升级IOS17，最基础支持保障都没有，就不配用呗？

这个软件现在老系统打不开了，我是13机型，也不是太老啊，怎么就不能用了？

咋的？16版本不配用吗？这更新难道是完全重做了吗这么高贵？

本来想着给我的备用机6sPlus查一下电池循环次数，结果！！iOS15的系统根本就不让用这个APP了！打开就提示更新APP！iOS16目前还能使用但是下载不了iOS15就彻底不让用了？这要是我的主力机是6sPlus不等于是强制让我换新手机吗！！作为官方的APP这点做的太恶心人了！！