ATM Milano Official App

Confusing to find simple timetables, crashes constantly and says info not available—congratulations on making a bad app even worse

1) Even after validating the QR ticket, the app still does a loading refresh every time you need to access the code. This refresh is the worst when you purchase more than one ticket and you have to swipe between QRs to access/exit the stations. 2) At the stations, not all machines will read the QR code properly. That’s an infrastructure issue. …all in all, skip the app and just tap your credit card to enter/exit the stations. It’s faster.

So you need to register on a mobile phone with email and phone, dig into your junk folder to verify the address, open a web browser to do that, then login again in the app. Choose from a badly described ticket options, which then moves you to a bank transaction page with too many fields, which doesn’t remember details, so you have to re-enter each time. The only nod to 2022 is the FaceID login, everything else is from the dawn of the internet, slow, not scaling, not using anything like apple/google logins/payment options, saving tickets to wallets, opening verification links in the app and not browsers, collecting information it doesn’t use like a phone number.

We thought buying day passes through this app would be a very convenient way to get around the city, but unfortunately the QR readers are very inconsistent. Sometimes our tickets scanned in 2s, which is still longer than it takes to process the RFID cards and paper tickets, and other times it took 30s or longer - and that’s if the reader worked at all. Additionally, my QR codes stopped generating for my valid ticket, and I had to buy one to get home. If you buy passes through this, learn from our lesson and just print your passes

Do not buy your tickets through this app. None of the metro readers read the QR code so you’ll end up buying another ticket. It’s a huge ripoff.

L’idea è carina e il nuovo layout è sicuramente meglio di prima. Nella pratica è un disastro; si blocca e chiude spesso, lo schermo col logo ci mette una vita a caricarsi, e a volte quando si usa il biglietto QR e bisogna uscire dai tornelli l’app si chiude da sola e bisogna aspettare qualche minuto per poter uscire. C’è moooolto da migliorare

Ticket buying screen errors, probably because it never asked for payment info.

To plan your trip it is easier and faster to use google maps, to buy a ticket, it is easier just to send a text message to ATM instead of paying through PayPal. The app crashes frequently. The loading time (logo animation) is long and unnecessary. The layout confusing (when you want to buy a ticket it looks like you can only buy the special Rho ticket, why isn’t a normal ticket listed there?)

This is the best public transportation app I’ve ever used in the States and abroad. With this app, there’s no need to purchase paper tickets for street level tram travel (show inspectors app screen to prove valid time remaining). For underground metro, we used the PNR codes to print out physical tickets or used the QR scanner via iPhone to use directly at the turnstiles. The journey planner provided accurate navigation routes. The app links directly to PayPal or credit card, which saved us from fishing for loose change every time we used public transportation The instructions in English are accurate and thorough. I only wish American public transportation authorities would develop a similar and effective app. This is essential for travel in Milan.

The Giromilano section is great, but once you've found out which route to take... you can only buy tickets to travel within the city limits, which can easily bought at any vending machine. The App does not allow to purchase all the other tickets (extra-urbani) which are rather difficult to find.