AwardWallet: Track Rewards

Its a great tool for travelers.

I’ve been battling their support team to make it easier to disable their marketing emails if you’re on a free plan and would still like to receive important emails without punishing you in the process. Evidently, someone in their company thought it was a good idea to make this a paid option since only paid users can disable these! All other individuals are simply punished by being forced to receive all their marketing emails if they still want to receive all other useful email notifications about their rewards program and reservations. The only way to disable their awful marketing emails when using their free plan is to unsubscribe from ALL email notifications (even the ones you would normally want to receive), which seems extremely petty and greedy. To make matters worse, the option to disable all emails doesn’t save properly so you’re in this endless fight of trying to unsubscribe from them. This killed the app for me and I will never use it again.

AwardWallet was great for years, but recently I started getting all sorts of spam emails from them that seems impossible to turn off. I’ve tried multiple times now over the course of several weeks and every time it has seemed not to save (and like other reviews have said, for free users they only give you the option to turn off ALL emails, including transactional ones you’d normally want). I’ve finally given up and created a Gmail rule to automatically flag everything from AwardWallet as spam; I just can’t take it anymore. I also plan to file FTC and BBB complaints if I keep getting these after what is now my fourth unsubscribe attempt. If you want to pay for your “free” tier by flooding your users’ inboxes with ads, that’s your prerogative, but by law US companies HAVE to let me unsubscribe from their emails; not sure if this is a bug or if it’s intentionally ignoring my choice to try to grab a little more cash; either way, this is not the way to do business.

You must be out of your mind for me to give you username and password for my royalty cards, credit cards, and membership information. This is insane! Update to developer response: Security is only part of the concern here…

While the upcoming price increases is unfortunate, the features and reliability is unmatched by other apps.

How useful could this possibly be?

5x price increase - zero new features?!

Very disappointed for abandon grandfather customer for the annual subscription, and it also avoid the apple policy.

Chase is always broken on the app and support keeps saying to update on a computer. What’s the point of an app then?!

I used to use this app a really long time ago and I stopped because it wasn’t working with my credit card rewards. Thought I’d try it now after a few years. Still not tracking Chase . So it’s useless for me. It’s a shame, because it’s a nice featured app. But if I can’t track, my Chase rewards there is no point in even adding the rest. Maybe in the future chase will play better with these apps.