Most of these reviews are fake
These reviews are all written in Korean, which is super weird for a service that is supposed to help non Korean speakers. First, the app design is legitimately bad. You have to save the number you are going to call in your contacts list. There is no way to just call a number. Second, it doesn’t display all the numbers in your contacts for some random reason I cannot figure out. Next, a lot of these interpreters behave in a totally inappropriate way. First, I called to ask someone to help me make a doctors appointment and the translator told me I shouldn’t just use Korean and call a big hospital. No, I am not kidding. My translator told me to just use Korean!!! What?? He then lectured me about how doctors at hospitals today speak English. That is just not true a lot of the time. And furthermore, even if the doctor CAN speak english, the front staff can’t. I can’t always make an appointment over the phone on my own. Sometimes there is a phone tree to get through. Sometimes the person in the phone just will hang up on you because they don’t speak English. Why is a volunteer translator telling me to “just use Korean”? This is wild. So I called again trying to get a second person, and the person who answered the phone was on the Subway and so couldn’t hear me! ???? I was shocked and tried to understand how the BBB service worked. I have volunteered on hotlines before and when we work hotlines in America, we sign up for a specific shift (like, you know, 2-4 or whatever) and then we are available in that time. I was trying to understand how the BBB worked and the key just kept insisting he has a job and so he has things to do. Okay???? so….like….don’t volunteer during work hours. Don’t answer the phone when you are on the subway. Similarly, a lot of the translators seriously just don’t speak very good English and often refuse to help with basic things. My friends have tried to use the BBB before to make appointments, buy phones, and go to the tax office and the BBB agent refuses to help because they don’t speak that “good English”. Okay. So why are you volunteering? Like I appreciate people volunteering their time but..if you don’t speak English don’t volunteer on and English hotline. If you are busy at work, don’t volunteer on an English hotline. If you are on the subway don’t answer???? Like I have no idea what is going on with this service. 1 star. Seriously. They need to monitor the behavior of their translators better.
