Big Issue eBikes

Tried it for the first time yesterday. It's more expensive than buses at either £1 per 7 minutes or £0.20 per minute. The bikes are also look like they're in poor state of repair but well, they do work. Worst thing however is that the app, upon signing in for the first time, gave me the impression that you can park anywhere within city boundaries but this turned out to not be true, you can only leave your bike at their designated parking spots. This is in the city centre, may I add. There are more bus stations, making buses a better option. Also, if you only realise that after you arrive at your destination it just raises your cost to cycle back to their parking area. Customer service didn't care.

Love the idea of this and wish it was so much smoother. There is just so many things that were wrong and need to be improved. You are only able to hire the one bike. If you have any health conditions like arthritis the big is far too heavy. The amount of force I had to use just to get it going totally took it out of me. I didn’t have the strength to change the height of the seat. When I tried to change which bike I wanted it wouldn’t let me. You can’t withdraw funds. No guide of how to use things, eg - if you don’t park in a parking zone you will get charged an extra £25.00. You need to take a photo when you are finished. App needs to be more user friendly, just couldn’t get back to the map to see where you put the bike back. It could be such an amazing system if the bikes and app were lighter and more details of how to use it. Things like, first time bike hire. This would take you through a mini guide of what to do.

Whilst I love the concept of pick up and go e-bikes this didn’t work well in Aberdeen. The app only allows one user to register one bike; the payment method is clunky to complete, kept crashing and I had to add more money to the wallet than I wanted or needed to leaving me with a surplus I may never use. The app has some useful info on it. The bikes were in a poor state of repair - most of the phone holders were broken, handlebars felt sticky, brakes barely worked and the front basket broke dangerously after cycling 1km.

It’s nice for family runs as it capped at £12/day. We used it couple times and everyone enjoyed it. Bit expensive; I don’t think I would use it for commuting. Bikes are robust but easy to handle even after battery will run out. Range of bikes shown on app and based on batteries level reflects real values, surprisingly. App easy to navigate. Before choosing the bike make sure is in good shape. Generally recommended

App goes back to beginning every time I come out of it to get the verification code from my text. Then it blocks my phone because I’ve used it too many times. Life’s too short. I’ll walk

The app is horrible! I have paid £5, ride a bike for 15min. When I arrived it says that I used only £2, so at fist I was very happy. BUT I could never press END ROUTE or END RENT!!! In total it charged me £12,60 because renting was still going on and I never used the bike later!!! Not recommend!!!

The term scam comes to mind. Ngl.

20p a minute, a taxi is probably cheaper

Too expensive especially compared to busses- and even the £12 cap isn’t for a whole day. Also seems the screenshots are taken from India, you’d think they’d have someone local take them so you could get a better idea of how the app works and if they’re outsourcing the app to India you wouldn’t expect it to cost so much.

Higher the electric bike only to find out at the end of the ride by my friends when they tried it out that my bike wasn’t even working and was just a 20kg normal bike, just more effort to pedal. Price was ok but bus would be way cheaper and faster. Not a great first experience