Diversificare PRO

Dear Bolt, I want to make a report about your driver and this particular ride. After ordering for the ride and the driver came to my location, I explained where I was going to and he asked if that was where I put on the app and I told him yes but I don’t know my way as I don’t know the place I was going to. Mind you when we’re having this conversation, we were at the location he came to meet me, I haven’t even sat yet in the vehicle cos I was trying to put in my luggage in the car. Then the next thing he said was that he’s not entering street. I was like why? He said he won’t and if I want him to take me inside the street I will pay him extra. Then I said he can’t drop me on the road and since we haven’t left my location yet, let me just cancel the ride and find another ride cos you can’t drop me on the road and I won’t pay extra aside the price bolt has given me. He started insulting me on the road and I told him I wasn’t going again with is ride and I don’t feel safe him driving me. And he should cancel and I get another ride. I brought out my luggage, that’s when I realized he has even started the trip when I haven’t even sat in the vehicle yet. And he said I was going to pay him for the ride, I asked which ride? Cos I haven’t even entered the vehicle yet, I just put in my luggage and the vehicle hasn’t not even moved from my pick up location, so which ride will I pay for? Your driver started shouting at me on the road, held on to my luggage and I wasn’t going to leave till I pay him the estimated price on the app which was 4,100. And I told him I wasn’t going to pay anything cos he didn’t take me anywhere, we never left my location, so how do I pay for a ride I didn’t use. He kept on holding on with my luggage and dragging it with me, even broke it in the process, people passing by had to come and intervene before he let my bag go. Please I want this to be addressed.

I’ve been ordering a ride for the past one hour they kept on giving me the same person after some time he’d say he’s one minute away and he’ll cancel the ride they kept doing this for the past one hour 🙄 And they increase the price overtime if there’s traffic. how is it my fault there’s traffic, y’all need to do better fr

App was okay at first But now it’s becoming more and more useless and stressful. I’ve been looking for driver for 1 hour now but all of them keep rejecting the ride because they want bigger price. Rubbish.

I haven’t been able to use my bolt app to book for weeks now. I keep getting the error Too many consecutive requests. Please fix this error

The rate at which bolt drivers extort and harass riders is becoming alarming. In every 10 rides i request, at least 8 will demand i pay extra off the app and go as far as abusing you if you refuse.

Most of your drivers are annoying and also rude... You order a ride the driver will tell you he’s coming only to cancel at last minute before you will be able to get another ride it will take an hour or so Pls you guys should improve on customer services

Good Driver

Cost of trips is currently higher than other driving apps

I don’t even know where to start with how AWFUL Bolt has become this December. What was once a reliable and decent platform is now nothing short of a daylight robbery service. Their billing system is absolutely outrageous! The same trip that used to cost 2000–2800 naira now costs anywhere from 4 to 10 TIMES the price, and this is without any traffic! What kind of ridiculous greed is this? I am beyond disappointed. Shame on you, Bolt, for exploiting your users and daring to call this a "service." Your greed and lack of accountability have ruined what could have been a great app

At first it was like o but it got to point where the drivers will charge based on their interest and not the money written in the app. Most of the drivers don’t follow the rules of the app especially when it comes to the price . Eg if I am getting a package, the fee would be 2400 but I get a discount which makes it 1900 but the drivers refuse and raise it to 5000 because of personal interest. That’s not fair at all