Bonjour RATP

As an American traveler, Paris has the best public transportation I have experienced in my life. This app made it very easy to get started. The first step was buying a pass and loading it into my apple wallet. I only had trouble getting the apple wallet pass to work once. Otherwise, there was a train or bus stop on nearly every block in Paris which could take me anywhere I wanted to go in the Paris area. Most of the signs had English translations along with the French. This was an amazing experience which made it easy to see as many landmarks, museums and shopping areas as possible each day I was in Paris. The transit is so good it even made me consider moving to Paris. It was very safe, people were always polite, the trains/buses and stations were clean. I even saw people carrying luxury handbags worth several thousand euro on the train, an indicator of how little crime there is. This will forever change my outlook on trains and buses in cities around the world. I am so grateful for the experience I had in Paris which was only possible because of the public transportation.

Easy fast, English translation, connects to ApplePay - boom - done!

Great app, easy to use and it’s awesome to be able to load tickets on the iPhone wallet and use that to travel

Cannot create account. “an issue has occurred please try again later”

All 4 of us iPhone users weren’t able to use our T+ ticket. The turnstile said Deja validée but our ticket counter remained the same (didn’t go down). The 3 Android users were all able to go in.

Was so hopeful this would solve Paris transport woes and avoid the cute and ubiquitous yet annoying paper tickets. UPDATE - the system detected that the tickets weren’t actually issued and automatically refunded both charges. Increasing my rating to 4 stars now and relieved that this worked out correctly - still not 5 due to confusion on what was going on and login quirks but much less of a problem than I thought. Relieved! Old review : Unfortunately I lost 8.60€ because I swiped or clicked something wrong and it didn’t immediately add the new transit card to my Apple wallet, and my daughter lost 2.15€ because she is too young to have a payment card on her phone (she’s 12 and paid for her ticket using Apple Cash). The app asked for multiple email addresses in different places and doesn’t keep a purchase history in the app. Be careful with this app- make sure you’re somewhere with a good internet connection and take your time following the steps the first time. And make sure there are no typos in your email address for the receipt since it doesn’t automatically fill this field for you. I think once you get it set up the first time it will be fine for subsequent uses but kind of bizarre that it takes your payment before the transit card is properly set up since that’s the step that failed for me on two different phones for two different reasons. Also should just use one email address throughout and auto-fill it to avoid typos.

Apart from a small blip when it wouldn’t let me through the turnstile (man in kiosk let us through after confirming ticket was valid) this app was fabulous with route choice and speedy access to metro.

I've had a Navigo card for my trip to Paris and I have tried countless times to have this app read my card so I can add value from my phone but it never has been able to read my card. I think this system needs to be seriously fixed because it does not work as promised.

For a first time traveler to Paris, I felt like I was with the locals. Such precise locations and times of when to get on and off the train, felt like reading a recipe to cook book. Easy to use and color coordinated with the map of the train areas. Also gave out walking distance from your destination and a map of where to walk to. Shows different times and locations if you miss your train time. The subway system is so fascinating there.

I bought a weekly pass on the app. It didn’t work at the turnstile. The ticket agentat the entrance let me in, and then another agent gave me a €35 fine at my transfer. I showed the agent my weekly pass on the app and that my tickets were valid. She still made me pay the fine. - avoid using the app