Burro Blanco

Didn’t get the otp, now it says exceeded limit. So can’t log in to make an order

This is the best you will get aside from boarding an 18+ hr flight and going to visit Mexico. As a native San Diego Californian, I’ve eaten Mexican (Taco Shop) food all my life. This is it my friends. If you like the taco stand, order and go feel, the Khalediya location is for you. If you like the order and dine in atmosphere, then Masdar is your place. The food is incredible, and the prices are extremely reasonable. Tell them Malik sent you!

Excellent food, terrible app. Zero feedback to the problems I’ve previously reviewed before regarding the Chilis Points not being able to be used and nothing to save your CC details in the system. Please fix this. It’s frustrating and it’s also somewhat deceptive.

The food is authentic and fantastic. Guacamole is excellent, horchata is on point, salsas are flavorful with the right heat. The menu offers many options, the service is good, and the prices are reasonable. Definitely will be downloading the app and ordering a lot more often now that we found this gem.

So I wanted to try the restaurant for the first time. Whenever ai press order, I am asked to enter my location as the app failed to detect it. When I press the drop down menu, the page crashes and hence I won't be ever able to order. I will delete the app and honestly I do not feel good about even trying this restaurant due to my negative experience.

They have a feedback button in the app after you order, but it hasn’t worked in quite a while. So I’ll post my feedback here. I hope the issues can be corrected, as the food is very good. Food is very good, as always. Please accept orders on the app in a timely manner. I have waited twice, only to find out the order was not received. And yet when I call after more than 5 minutes, I get a slightly annoyed response from the staff, like why am I calling. You can’t have it both ways. Either accept the order in a timely manner, or expect the phone call. Otherwise I take the risk that my order was not received, which has happened twice. Please fix the problem. Love your food. Thank you.

the app doesn’t let me choose a location or allow me to order online.

So Ive been ordering via deliveroo all this while and since I learnt from a friend that if I created an account on the app I can get the first order buy one get one free. So I created the account and when I click on delivery to “Atria” it says can’t deliver to my address so I called the customer service agent who had absolutely no idea what I had said. So later on she says to place the order via take away as the app is broken on delivery. Sure enough I do that and to my surprise even for take away it says ‘cannot place an order at this location’ said the same for the motor city branch. Called the agent again but this time a little annoyed, so then she says “oh yes sir we didn’t mention even take away isn’t working” I asked her if I can just place an order via the call and then prove to you that I created an account online since I gave the welcome email. She refused because it won’t show up in the system. Look I respect her for following the rule book but come on guys, it’s your responsibility as the owners to know there is something wrong and fix it, or find a temporary solution to not piss off a customer. Look you haven’t lost me as a customer since my wife and I love your burrito bowl, but you guys need to fix the app, find a temporary solution and maybe train your staff to handle such situations. Thanks and hope to see the updated app.

Location and outlets finder does not work. Please fix this.

Great flavour and always consistent. It really is good.