Char-Broil SmartChef Smoker

I’ve gotten this app to work twice. This last time it was mid chip burn and it signed me out and deleted my account info, and now I can’t get the smoker to work at all… so so disappointed. I dont know if it’s the app or the smoker. But either way don’t get either!

Every negative comment you read about this smoker and app is an understatement. This is the worst product I have ever purchased. The smoker will not operate without the app and the app never works. Customer support does not exist. I will never buy another Char-Broil product.

I have the WiFi smart smoker This smoker has been nothing but problems. Update issues, connection issues, won’t smoke in manual mode without app. This smoker actually detours me from smoking. Every time I use it, I am reminded of why I dislike this thing so much. I’m trying to smoke chicken today and the thing won’t even heat up. The app doesn’t tell me the temp inside because the probe is hooked up. Then once you think it is working. Then wonder why the numbers are not changing in the app. Well it’s frozen. The smoker is not hot and you just wasted 20 or 30 min. You restart the app and have to reset everything. Super annoying. Saving up to get a real smoker with apps that work

This app is extremely glitchy, and the notifications never work.

My ex-wife got me this when we were still married. It has never worked right and I think of it as proof that she was literal Satan. I hate this company and I hate this product.

Worked great until I logged out. It wouldn’t connect when I logged back in. Even with resetting everything it will no longer connect making the smoker useless.

First of all the app is hot garbage and only the support service tops it. You can spend an hour on the phone telling the support staff that you have gone through the entire Troubleshooting database and yet they read through it again. Honestly, I’m about to contact Consumer Protection because this is total garbage. NEVER buy ANY Charbroil products!

The directions are garbage. I preheated it and put my meat in all ready to go and it says I need to preheat it. What do you think I was doing for the past hour+?!? Garbage. Do not buy.

For the life of me I don’t know what all the Hub-Bub is about. It lost 1star for two reasons. 1- It is a little hard too get connected to your WiFi. I’m a tech and it took me two try’s. But once it’s connected it’s as solid as a rock. 2- Nowhere in the book does it say anything about “water proof or not”. I had to buy a new controller board, top. And a new power board, under the bottom. If you are going to leave the smoker outside get the slip on clover, it’s will worth it. I have been using this WiFi Char-Broiled Smoker for nearly 2 1/2 years now. I love it. Prepare the meat Start the Smoker and go about your business. One thing to remember. Don’t try to out think the program. Put the wood chips in. Start the App on your phone. Then follow the instructions. If the thing says go press the start button, then go press start button. In my book this smoker is Aces.

This app worked fine last year. Uncovered my smoker and parts of the app are only partly visible. Did a chip burn...won’t let me add food as selecting probe you have two choices with drop down link...only part of the text line is visible and would not let me see the drop down lists of temps to set. Shut down the chip burn, tried probe cook and same issue. Recipie selection Beef and same issue with selections not launching drop downs. Finally did Timer Cook and kept tapping around the text for oven temp and finally the drop down appeared...I set that Max temp, did same with Timer till it popped up and set 4 hrs...seems to be working but the meat has the probe in and I don’t get to see that temp. App says last updated 8 mo ago...