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Cisco Technical Support

Veröffentlicht von: Cisco

Beschreibung

Cisco Technical Support simplifies network maintenance and saves you time by providing tools to help troubleshoot issues, research products, update & create Cisco Service Requests, track RMAs, and manage your install base anywhere, anytime!
• Maintenance Updates
ALERT: Cisco CTS version 5.1.5 is now available. Please upgrade to the new version to update login security features.
Basic features available to all users:
• Engage with fellow networking professionals, ask and answer questions through the Cisco Support Communities
• Access to product-specific support content for over 7,000 Cisco products
• Access to over 1,700 troubleshooting and configuration guides authored by Cisco TAC Engineers
• PSIRT (Security Advisories), End-of-Life and Field Notice mobile push notifications
• Cisco Reseller Locator found in Tools
• Bookmark your favourite RSS Feeds, and Video Channels - Available in "My Shortcuts"
• Save content with Pocket (Read-It-Later) service. Go to http://www.getpocket.com/ to learn more about setting up an account

Advanced features available to Cisco Support Contract Owners:
Service Requests & RMAs:
• View, Edit and Create Service Request and track RMAs
• Access to all case notes, and attachments (txt, pdf, xls, ppt, doc, and image file types)
• 30 Day history of Service Request related mobile push notifications found in "My Notifications"
• Receive Service Request updates via mobile push notifications
• Direct access to your TAC Engineer, On-Site Contact, and Field Engineer via phone or email
• Bookmark urgent Service Requests for easy reference from "My Shortcuts"
• Single tap to request case updates, case closure, and reopen cases
Service Contract & Product Coverage Information:
• View contract information and set-expiration reminders prior to their expiration with "My Contracts"
• An embedded bar code scanner makes it easy to lookup product coverage details by serial number with "Check Device Coverage"
• Ability to validate and update the current installation using your current location
• Manage your install base (view EoX, warranty and coverage status) for up to 10,000 devices with "My Devices"
• Access to Contract Renewal, Last Day of Support, and End of Life reports in My Devices.
Bug Search Tool:
• Research Cisco software bugs by product, iOS version, or keywords
• Bookmark software bugs for easy access from "My Shortcuts"
Tools:
• SSH / Telnet Client
• IPSec Overhead Calculator
• VCS Service Checker

Have questions or want to provide feedback? Send us an email at: [email protected]
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Screenshots

Cisco Technical Support Häufige Fragen

  • Ist Cisco Technical Support kostenlos?

    Ja, Cisco Technical Support ist komplett kostenlos und enthält keine In-App-Käufe oder Abonnements.

  • Ist Cisco Technical Support seriös?

    🤔 Die Qualität der Cisco Technical Support-App ist gemischt. Einige Nutzer sind zufrieden, während andere Probleme melden. Ziehen Sie in Betracht, einzelne Bewertungen für mehr Kontext zu lesen.

    Danke für die Stimme

  • Wie viel kostet Cisco Technical Support?

    Cisco Technical Support ist kostenlos.

  • Wie hoch ist der Umsatz von Cisco Technical Support?

    Um geschätzte Einnahmen der Cisco Technical Support-App und weitere AppStore-Einblicke zu erhalten, können Sie sich bei der AppTail Mobile Analytics Platform anmelden.

Benutzerbewertung
Die App ist in Libanon noch nicht bewertet.
Bewertungsverlauf

Cisco Technical Support Bewertungen

Login issue

buj455455 on

Vereinigte Staaten

Login into the main app does not log user into internal applications like Cisco support community unlike before.

Terrible

jgnez on

Vereinigte Staaten

App is just glorified shortcuts to web pages. Accidentally typed in wrong email address to login andnnow its cached so every time I try a link it consistently fails with login errors. Delete and install doesn't fix it either.

Crashes

tnvoipguy on

Vereinigte Staaten

App crashes upon immediate opening?? Not usable..was working before app was updated...

Case number search

utchie on

Vereinigte Staaten

Can you not search a case by case number? And I know I have open cases with HTTS but somehow they don’t show.

Useless

nallingt on

Vereinigte Staaten

Refuses all login attempts.

Login continually fails

mdbraker on

Vereinigte Staaten

Constant message indicating the App is undergoing maintenance and will not allow login.

Bug

Farmer Kev1 on

Vereinigte Staaten

I like some of the tools In this app but I always get your session have expired message even when I'm in the middle of using the app very annoying.

Excellent app for keeping on top of issues

Directv Subscriber on

Vereinigte Staaten

App allows you to keep on top of reported issues in customer network and is invaluable in support function - the latest alert capability for sounds and notifications are great!

Cisco tech Support

JickB on

Vereinigte Staaten

Love the way this app lets me know when there are support cases opened on key infrastructure. Automatically alerts to security advisories and end of life.

Great to keep up with cases.

Unniquadium on

Vereinigte Staaten

Very useful tools and notifications for cases opened by customers.

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