Citi Bike

This app periodically crashes and does not work when I need it to. It’s super inconvenient to redownload when going to get a bike. Also, please keep the bikes in pristine condition.

I took nearly 7k rides with them over the years - and used to be a raving fan - and have found that CitiBike is just not competitive with public transportation anymore. $5 plus $.30/minute for an e-bike? You’re out of your mind. I’ll hop on the subway for $3, and get some reading done along the way. I understand that stolen bikes are probably the cause of the price increases but I refuse to be punished for the recklessness of others.

This is New York, the ground rules are you pay the highest possible price for the most limited service. The regular bikes are mostly sub-par, low inflated tires, brakes broken, gears dying. The e-bikes are overpriced full stop. The customer service is non existent and the terms you sign up for are extremely punitive. Beware of those terms, they will apply to you if anything at all goes wrong, it’s 100% on you.

I’ve aced the day pass for $20 using Viste via cash app payment method. They didn’t support it, but the money went through regardless. I’ve called support. They told me the payment method. I changed it to Vista via Chase bank & try the electric bike pass $39 payment goes through not letting me claim a bike “Unfortunately we weren't able to authorize your payment method. Try a different card or add a new one”. I try with Apple Pay it does the same thing. called customer support three times they all said the same thing. I had a bad experience & rate this app 1 Star.

Rather than fixing the bugs when using the widget, the latest version of the app just cut the feature. Lazy workaround and after 4 years, I’m gladly letting my membership expire.

Often the dock next to my office near Lenox Hill fills up early in the morning and Citibike doesn't move the bikes. Then in the evening, by the time I leave work, there are no bikes around my office.

Please… it’s about time

Avoid purchasing the DAY PASS! The information is unclear, and they will charge additional fees for each ride.

The daily pass is essentially a scam. You have to switch bikes every 30 minutes to avoid extra charges, which is highly misleading.

They charged my card without releasing the bike. This is the first and last time I will be using this disgusting app