Deposit Express

Terrible customer service. Awful user interface. About 600 layers of apathy and incompetence before anyone can help you. It’s truly difficult to tell who cares less, the app designers or the people paid to not help you. If I wasn’t forced through work to use this app I would never. If you have a choice, I’d say choose any other app. The people behind this app and US Bank will be the eventual reason humanity returns to a barter system.

What an awful app. Resetting your password is a hassle. For something I am charged for, this is pathetic.

Have to reset password for each new deposit. And Reset password can only be done by long drawn out back and forth contact with tech support rep. There is no way to do it from the app or online. Once you are in, this app is clunky and buggy like a Jr High student made it for their school project. US Bank tech is a joke. These developers should be embarrassed and ashamed of themselves

App is very poorly made. Even Face ID doesn’t work with it. US Bank charges for the deposit feature $5 per month plus $0.50 per check. This is a FREE service with practically every other commercial bank. If you use the regular U.S Bank app, the deposit limits are ridiculously low which forces a business customer to pay for this app. Complete fail!