dtac

The app is awful. Everything is slow. It’s confusing. The package history doesn’t show the packages I’ve bought. You can’t extend any packages - you have to buy new ones that may not be aligned. Thee data rates that you purchase are not clear. The history is a mess. There’s basically no customer support. It’s truly bad.

You are required to take a passport photo and verify with a cell photo to activate an eSIM in Thailand. DTAC has terrible software for this purpose and is unable to activate a card. Terrible app that is useless because you cannot use the service.

App UI is too confused for new users, like I can’t find “Help” or “Customer Service” easily. Most of the items are arranged in very confusing way and important sections are put in somewhere in app instead of main screen.

This has been going on during the previous update also. Will it get fixed ?

ครับผม

Please stop texting sms ads to customers EVERY FXXKING DAY!!!!! It’s so annoying.

Version 10.0.0, just updated. When I try to log on with phone number as usual, get only the unhelpful “Something went wrong.” Useless.

I had an unlimited data plan, then needed a new phone. They said I was Gold Member, and I get a nice discount on the phone with that. But, now I don’t need the data plan and here I find out months later I’m locked into the plan going FORWARD from my Gold discount, not because I was a great high-paying customer from the past 5 years. When the contract ends, so will me being your customer. Bye!

I want to see my package, my usage and packages available. They make it incredible hard to have the basics on one screen. They try to sell you a lot of nonsense. Might be entertaining for teenager but not for adults. I hope someone in charge is reading this. Time to grow up in the marketing team.

Why spam paying customers with the “chat bubble” that opens an advertisement on its one.