Duet Display

I am writing to express my profound disappointment and escalating anger regarding the ongoing issue with my account and the complete lack of effective support I have received over the past two months. 1. Unannounced Feature Removal: On June 29, 2025, I lodged a support ticket after Apple Login was removed without notice preventing me from accessing the service I paid for. It is unacceptable that this critical issue remains unresolved two months later, with no proactive updates or solutions provided. 2. Failure to Support a Paying Customer: As an annual subscriber, I expect reliable service and responsive support. My account has effectively been unusable for two months due to this issue. Furthermore, when I specifically requested clarification or resolution regarding the period of forced hiatus (since I couldn't access the service I paid for), Customer Support has been completely unresponsive. This disregard for a paying customer's legitimate concerns is inexcusable. 3. Chaotic and Ineffective Support Experience: The support process itself has been utterly disappointing. Four different Customer Support Officers (CSOs) have been assigned to my case, yet none appear to have communicated internally or taken ownership. Each interaction feels like starting from scratch, demonstrating a severe lack of coordination and basic case management within your support team. This is not support; it's a frustrating runaround. Two months of complete inaction, broken promises of follow-up, and an opaque, disjointed support process are completely unacceptable. I have been patient, but my patience is exhausted. I paid for a service I have been unable to use, and my repeated attempts to get help have been met with silence and incompetence.

Encountered some technical issues and contacted Duet Support. The team is responsive and resolved in a timely manner

即使是windows电脑端安装好对应duet软件，基本上iPad pro 即可自动识别，自动启动。非常方便。且软件可靠性很高。分屏使用和外接屏幕无区别，是出差办公必备佳品。

Very unsatisfied.sometimes I spend hours to connect the iPad. But it’s not working

I paid for this app for 118 HKD one and a half year ago for its unlimited use of basic function, and now you turn it into a free app and limited my use in 10 minutes!!!!

Now It doesn’t launch unless you try couple dozens of time open and close the app and rotating it like a maniac

一免费就变垃圾。

Paid for the duet pro but it kept crashing on my iPad. Can’t even open the app and adjust the settings. Back then when I was able to open the app, despite stable Wi-Fi connection, duet air still worked poorly between my iPad and MacBook. Not worth the price at all.

it saids windows 8.1 x64 works in the description but after I have paid and downloaded it, they said it doesn’t work on this window version. wasted my money.

不知道什么原因，faq中也没有