Dynamics 365 Field Service

Field Service Dynamics is a 3 step downgrade vs Field Service Mobile App It‘s slow and has not an user friendly menu.

This app is the worst. It is constantly crashing, like every time I use it. There are multiple updates supposedly addressing the issues, but to me the issues are getting worse. Our company has even formed a dedicated team to address the issues. It is not helping.

Copilot , AI , remote assistant , access to knowledge articles , step by step instructions, gps ,offline…looked and feels good…this app has everything I need to perform as a frontline worker.

This app deserves a 0. As a mobile service technician this app does us no good but turn us into secretaries. I tried both iPad and android and the only solution is restart and try again. They need to update and field test this before launching it out.

For the amount of money that has been invested into this app it is appalling that the app has as many issues as it does. Almost every time entry I have tried to submit has resulted in me having to redo it because the app freezes and loses all my progress before I even have a chance to save. I never write reviews, but I’m tired of wasting time because of developers not caring so I hope they recognize this review and are held accountable.

As title states

I have to delete and reinstall this app a few times a month because it gets stuck loading, I have also been deleting and reassigning service visits from CRM to be able to open them. It could definitely be easier to navigate the system to enter hours and resources. I like that the jobs are easy to move and fall off immediately when closed, I also like the interactions feature which I use to log calls with the customer or any other relevant information.

Get error messages when I sync, even with 4 bars of 5G. When working in a certain record and completing, it then kicks you all the way back to Home Screen and have to go through 4-6 more screens to get back to your record. Does not calculate dates for service intervals correctly. There is so much more, but I don’t have time. People doing this app are clueless to the needs of a service technician. Bottom line is: any data you are seeing can’t be trusted and you have to drill into each record to verify. If you are looking for a way to exasperate your employees, this is it.

Constantly crashes when I try to enter my work, constantly slows down when I reopen the app (to the point that it leads back to crashing), constantly deletes my work, and constantly produces errors when I’ve done nothing wrong. Just an overall horrible application. I hope I never have to use this app again.

Friendly reminder that Bill Gates was a very close friend of Jeffery Epstein