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Plan appointments to agents for direct on the field sales. EasyCall Agents is the Easycall app to optimize contact centers’ appointment and contract management for on the field sales team .
Finally on the store - to improve the experience of contact centers located in every part of the world - EasyCall Agents has:
• Calendar control: management of appointments assigned in real time
• Calculation of distances between appointments with geolocation
• Checking the outcome of the appointment in real time
• Granular management of time: matching between appointments and agent availability
• Integration with EasyCall software for contact centers and CRM
EasyCall contact center software
EasyCall is a fully managed cloud contact center software solution for inbound and outbound calls of your contact and call center. EasyCall is simple and powerful call center software, and includes in all its versions:
• CRM in cloud
• Incoming, Teleselling and Telemarketing call Management
• Predictive dialer
• Dedicated VoIP rates
• Recording, listening and whispering feature
• No downtime or hardware costs
• No restrictions on users and locations
• International geographic numbers
• Support of a dedicated team on the whole development process
• Multilevel reporting on calls and sales trends
• Management of appointments with geolocation
• GDPR and privacy ready: data security and cloud encryption
• VoIP Multiline, always free
• "Pay as you go": you have the same features used by large call centers but pay only for the stations you use
• Third-party integrations and modular development
• Monthly payments
EasyCall, the online call and contact center software: www.easycallcloud.com