Ember - Temperature Control

You had a decent working app then you tried to get cute and upgrade it. Now we have a disaster. I can never connect to either of my two mugs. I’ve reset them, connect once and then never again. Infuriating.

The notifications only display when I open the app versus on the home screen (and yes, I have the app notifications set appropriately). Better would be full notifications and Watch support. From other reviews, it seems that Watch support existed previously but was removed in subsequent versions. Please fix this app and open the Watch functionality back up!

I LOVED my mug when I first got it a little over a year ago (November 2023). I even bought an extra charger so I could have more versatility in using it. Life was great with my Ember Mug 2…we were content and happy. So happy that I bought a second mug to have been more options and always have a mug ready to go. Fast forward to the new app update…definitely not an upgrade, but a downgrade for sure. Ugh. It is awful. I’d been limping along with it…reconnecting when needed, at times leaving the app open so my mug would actually heat…but today I went all out and did all of the disconnections and relinks. I had visions of the being rejoined with my mug in a beautiful way and happiness would abound. I am about to pull my hair out. It’s keeping my tea tepid at best, although it shows that it’s to temp. I’ve about lost hope. Ember, what have you done? Did you sell the company to a competitor who is trying to get rid of Ember users in favor of their product? Did you hire app developers who have a vendetta against a happy hot beverage experience? Give us the old app back. Fix the new one. Do something…this is awful, and I regret that at least 4 other people have purchased this mug based on my previous recommendation.

I love my mug, or did love my mug till this app will not let me log in, sends me a email to log in through the link. But you cannot get into the link. This has been several times this happened. Someone needs to get on this and make the connection. I will never recommend the Ember mug to anyone as long as this keeps happening. I have gotten so many people hooked on this mug and now we all are having trouble since the app was updated. Not a way to do updates……. Very upset!!!!!!!!

Just look at all of the recent reviews. How can you ignore all of this feedback??? I used to LOVE this and can’t even use it as a normal mug because I can’t put it in the microwave when my coffee inevitably gets cold! So worthless and stupid.

Works well. Interface is easy to use. Everything as expected. Simple. Simply works. Don’t change a thing!

My mug will blink blue for pairing mode, but when I go into the app to add the screen keeps closing me out of the process after I tap add device.

The new app is absolutely horrible. Never stays logged in to your account. Why do you even need an account for a mug Bluetooth connection in the first place is beyond me but when I do login to my account it always acts as if I have created a new account and my mug is never connected to it. Absolutely horrible update to an app that worked fine before.

This is a review of this app, not the mug itself. This app is absolutely awful and barely useful. I’ve had my mug for over 2 years. The app used to be decent. The last update ruined it. Hopefully Ember will fix the numerous problems for next update.

Simple ish interface which is nice but it does not always connect to the mug ..and when it does connect it does not always set the temperature - or at least reflect the temperature that you set it to until you go out of the device and go back in or restart the app and go back in. Also the how-to articles seem to dominate the homepage, whereas I think it would be more helpful to have the device be more prominent