Finnair

Despite having Oneworld status, Finnair’s IT doesn’t allow me to book a seat without calling.

Quite a painful app

Worst airline app I have used. Check-in is almost impossible and then once I have checked in, the boarding passes are nowhere to be seen. Chat not helpful either. No way to get a boarding pass issued to my Apple wallet. I have flown several times before with FinnAir and don’t recall it being so hard to check in so something must have changed.

Why do you have ‘Cancel Booking’ as the predominant option (occupying a sizeable section on the screen) when viewing a reservation ! Yet, if I want to book a special meal - this is not possible from the app.

Recently there’s been a pretty bad security leak, auto-submitting someone else’s email address into the check-in form even if filled out correctly. Be very careful!

Used to be a top airline app. Now the information changes constantly and is rarely accurate. Eg regarding tier and status benefits or even gates and timings

Doesn’t work. Won’t recognise check in so have to collect boarding passes at airport. Doesn’t update with gate details etc or when flight delayed. Says extras can be booked in-app but nowhere to do this. Chat facility useless.

Things go wrong; you have chat and a €1.70 customer service. No desk in Heathrow. No updates or help given on my delayed flight. Prepare for form filling and excuses. Often rely on shoddy legacy and partner carriers.

Various past bookings, (manually entered using PNR) are showing in “upcoming flights”…

This app does everything others do, and more. It notifies you of every step and any changes to flights. It has maps and a user-friendly interface. I’ve used most airline apps in Europe and this is the best I’ve used.