FirstBank Mobile Banking App

What a piece of trash. Cant eDeposit checks because the app can’t differentiate the front of the check from the back in the photos. Pure garbage.

I sold couple of my used items on Craigslist and paid thru Zelle, then the fraud department closed my account without any notifications. I called them and ask for help. They told me I was on the business activities in my personal checking account, so they closed it. This is sooo ridiculous! Should I assume that if I received any payments thru Zelle, the bank will ban the account? So why you support Zelle transfer? I’m pretty sure my activities was not profitable and it definitely not a ‘business’. Never and ever have the card from this ridiculous small bank. Maybe it will bankrupt pretty soon and you will lose your money without any notifications.

Superior banking

Soy cliente nuevo, me han hablado muy bien y lo estoy comprobando

Having trouble logging in. I set up a password so that I don't have to do everything again every time I log in, but it doesn't work. Very annoying

Wonderful Bank!😊😃🎉Great Customer Service!

Love my bank and the App. The only thing I would like to see is optional “2 factor identification” offered for login in order to better secure my account access.

Not good

I have been with 1st bank for for 27 years never had any banking problem.

Recently had fraud on my account where someone made 8 purchases for 150$ each within a span of a few minutes. Filed claim and went into branch. Was told they don’t do provisional credits like they used to while investigating claim, because they’ve gotten too big to support their members like they used to. I provided all documentation for claim, and specified the exact purchases that were not made by me. After following up the next day they went in and adjusted my claim from 1400$ to 3500$. I informed them this was incorrect and it’s just the 1400 that was fraudulent. They said okay thanks all taken care of. I call again two days after and they had somehow now managed to have 3 active claims and the original one, the only one I made that was accurate was closed. Had to go through but again with them, and restart the entire process. Provided proof that purchases weren’t me, they said okay yeah we have everything we need. Sorry about the confusion. Next day claim is denied and I’m told that I took part in these transactions. I missed my rent payment, credit cards, and had zero support from this bank. For being such a “big” bank you’d think that their security monitoring would’ve picked up on 8 purchases for 150 back to back to back.