Folded

Why is it taking 10 mins to load every page on a very simple app

I have used Folded many times over the last couple years. Usually the customer service is great if there are any issues. However, my most recent order came back with unknown red stains on several of my white shirts. Customer service has been non responsive about them. I was thankfully able to get the stains out on my own, and washed a few other white shirts, and was shocked at how much better they came out when I washed them. So, I recommend Folded for your dark clothes or big items like sheets, but I’d use caution for lighter colored items.

They never pickup or drop off at the right time and so often I’ve had to cancel my orders. They take forever to return laundry and it’s beyond expensive. Really irritated with this service.

I sent a duvet for dry cleaning and it was never returned to me. I tried calling and emailing multiple times to either track it down or request a reimbursement. I don’t know if it was lost or stolen, but Folded has either not replied to any messages or told me they will mail a reimbursement check which hasn’t come for months. I can’t seem to get ahold of anyone at the company anymore and am out $300 for the cost of the duvet + the $30 cost of the dry cleaning service which they didn’t even reimburse me for. Would never recommend anyone use their service again.

The laundry service is fine, but the app makes me not want to use the service. It doesn’t keep you signed in so you need to sign in ever single time you want to use the app. There are some issues with how it is configured. One example is that if you want to type notes in, the keyboard covers the box you’re typing in so you can’t see what you’re typing.

This is much better than their competitors, but my only request is that they keep some form of session-based login. I keep having to login each time the app is closed and reopened. Also - The load times are a little slow, but that’s not really something that would stop me from using it. Excellent service for pickup and drop-off!

I love this service, they’re great with my clothes and are almost always in time - and when they’re not, they reach out to you personally and give you a credit. They care about seduce and keeping their customers happy!

This app is AMAZING! They’re great with picking up my laundry and dropping it off when I need it. I highly recommend them for anyone living in NYC! This is the only laundry service I’ll ever use!

Love this!! Such a brilliant idea that has helped make my life easier. I hated the hassle of bringing my clothes and bedding to a nearby self serve laundromat, it was very time consuming and nerve racking with the fear of being near people during this pandemic. Now I have time for school work and my loved ones.

I love Folded!!! Great customer service and I love the ability to be able to organize everything through an app!