Global Blue - Shop Tax Free

They don’t reply on email or live chat and always send inactive links

The application is not a user friendly and it does not connect the profile to the submitted forms … there is something missing

Means of communication less than normal

Tax Free at the airport better than global blue app

The app is not helpful and no way to contact the customer service expect through online form or chatbot and both are useless no one contact you back regarding your complaint or questions and no way to access them ends up of not getting your refund. Total fraud

I sent an inquiry since 2 weeks with no reply

Useless application Application information isn’t correct

Vey bad application and very bad company👎🏼👎🏼👎🏼👎🏼

It's been five months since we made purchases in Europe and we are still waiting for the refund. In the application they tell me that it was already paid, but my card never received it. Very bad service.

This is a waste of time. The paper barcode I scanned was approved immediately. The 3 we did via the electronic barcode the global blue app gave us are still pending. This is a huge amount of money. Now we are back in the states and can not get in touch with their customer service. Ugh. Just scan the paper and don’t waste time on the app or electronic version. So frustrating. Have also tried contacting customer service via email and chat with zero response. This is a SCAM and shouldn’t be allowed. So frustrated. Next time I shop I will actually ask to not use global blue as there are many other refund services in France like skip tax. Our refund from them which Disney uses is already in my account. Very frustrated with global blue and I will not change my rating until I receive my refund. Update: 1 week later still has my electronic validated forms as “processing”. I finally spoke with an agent last week and they said they were sent to credit card but the account still shows pending and no money back on my cc